Jessica Gallegos
Churubusco,In
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
17
17
years of professional experience
Work History
Employee Training Coordinator
Cracker Barrel
Fort Wayne, 46818 IN
06.2014 - Current
- Coordinated ongoing technical training and personal development classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods if the expected improvements were not reached.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Planned the corporate annual summer and holiday events, which included team building-based training initiatives.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Server Trainer
Cracker Barrel
Fort Wayne, 46818 IN
02.2010 - 06.2014
- Trained new employees
- Consistently offered professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Developed and maintained positive working relationships with others to reach business goals.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Inventoried and restocked items throughout day.
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained high standards of cleanliness and sanitation.
Server
Ugaldies
Bluffton, IN
02.2009 - 12.2009
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Server Trainer
Bob Evans
, Auburn IN
02.2007 - 12.2008
- Served beverages, breads and butter and replenished items as necessary.
- Quickly set up and cleared tables and stocked all service stations.
- Bussed and reset tables and kept dining room and work areas clean.
- Operated all kitchen equipment adeptly.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Delivered quality service by providing a warm and welcoming environment.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Trained new employees
- Monitored food preparation and serving techniques to ensure that proper procedures were followed
Education
High School Diploma - undefined
DeKalb high school
Waterloo, IN2006
Skills
- Time management
- Highly organized
- New hire on-boarding
- Guest relations professional
- Flexible schedule availability
- Management and leadership experience
- Attention to detail
- Team building
- Committed team player
- Courteous, professional demeanor
- High energy
Timeline
Employee Training Coordinator
Cracker Barrel
06.2014 - Current
Server Trainer
Cracker Barrel
02.2010 - 06.2014
Server
Ugaldies
02.2009 - 12.2009
Server Trainer
Bob Evans
02.2007 - 12.2008
High School Diploma - undefined
DeKalb high school
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