Jessica Gane
Oakville,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Chocolato And Tommy Cafe
Oakville, Canada
01.2021 - 04.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within weekly tolerance levels.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
Server
Beertown Public House
Oakville, Ontario
05.2022 - 01.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Sales Associate
Watch Us Women
Oakville, ON
07.2019 - 03.2020
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Barista
Symposium Cafe
Oakville, ON
08.2014 - 10.2016
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created over 25 drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized ingredients and recipes for multiple specialty drinks.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted and maintained relationships with regular customers.
Skills
- Excellent people skills
- Point of Sale Knowledge
- Product and Service Sales
- Stocking and Replenishing
- Exceptional Customer Service
- Merchandising Knowledge
- Adaptive and Creative
- Professional Demeanor
Education
No Degree - Law Clerk
Niagara College
2024 - 2027
Timeline
No Degree - Law Clerk
Niagara College
2024 - 2027
Server
Beertown Public House
05.2022 - 01.2023
Assistant Manager
Chocolato And Tommy Cafe
01.2021 - 04.2024
Sales Associate
Watch Us Women
07.2019 - 03.2020
Barista
Symposium Cafe
08.2014 - 10.2016
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