Jessica Garcia
Raeford,NC
Summary
Administrative professional with 10 years of experience in administrative support and office management. Tech-savvy and strategic team player possessing strong interpersonal skills, specializing in problem solving, planning and optimal assistance. Proven efficiency with an ability to quickly learn and navigate computer software programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Air Traffic Control
Department of Defense
04.2023 - Current
- Participated in regular training exercises to maintain proficiency in air traffic control techniques and technologies.
- Assisted in development of new controllers through mentorship and on-the-job training and maintaining records.
- Writes / assess daily report summary
- Coordinated emergency response efforts during incidents involving aircraft or airport facilities, ensuring effective communication between all relevant parties.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Implemented contingency plans during unexpected events such as equipment failure or severe weather conditions to maintain overall airspace safety and efficiency.
- Maintained up-to-date knowledge on aviation regulations, policies, and procedures to ensure compliance with federal guidelines.
- Maintained strong safety record through diligent attention to detail, adherence to procedures, and effective communication with fellow controllers and pilots.
- As a Fire Safety Marshall, I established correspondence for monthly and annual inspections, fire training and exit strategies pertaining to fire safety in the facility.
Project Manager Assistant
Zenith Tech
09.2022 - 04.2023
- Responsible for providing administrative support to Project Managers, Project Engineers, and Area Management.
- Assist in preparation of bids.
- Analyze and interpret general business periodicals, professional journals, procedures, or governmental regulations.
- Perform job set-ups, invoicing, and finalizing jobs.
- Prepared and submitted project invoices for review and approval.
- Communicate with external clients on follow-up items and collections.
- Assist with subcontractor management.
- General administrative duties.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Reported regularly to managers on project budget, progress, and technical problems.
- Paid attention to detail while completing assignments.
Rural Carrier Associate
United States Postal Service
06.2021 - 09.2022
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Contributed to creating positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Sells stamps, supplies, money orders
- Updating addresses on routes due to new occupation, new construction, mail forwarding, etc
Operational Supervisor
Prospect Airport Services Inc
12.2019 - 03.2020
- Created spreadsheet for interviews/ Scheduled interviews/ Conducted interviews.
- Filed, reviewed and submitted all correspondence related to hiring.
- Created company correspondence/ documentation in regards to hire, new regulations, termination, warnings in accordance with point system.
- Created company correspondence/ documentation in regards to customer complaints, airline complaints, medical emergency situations.
- Monitored/ corrected time cards for errors and time fraud.
- Ordered event decorations and supplies with company card and submitted receipts to company management for approval.
- Created correspondence/ documentation for daily reports of traffic throughout the airport, opening pre-shift briefings and shift attendance for submittal to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Established clear communication channels, fostering open dialogue between team members and management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Tracked company equipment, tools and technology to manage inventory.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Monitored email traffic for background check completion and drug test results.
- Improved operational efficiency by streamlining processes and implementing new strategies.
Air Traffic Controller
US Army
12.2015 - 07.2018
- Airspace Information Center Non-commissioned Officer in Charge (GS 9) 01/17 to 12/18 Honduras
- Responsible for daily/future operations throughout facility
- Also responsible for employee events, provide support to employees and management to maximize individual, team and organizational performance aligned with achievement of fast, orderly and maximal achievement of mission
- Managed day-to-day employee communications programs, design and update intranet content, and coordinate informational employee meetings
- Helped to develop and implement employee recognition programs by writing, reviewing and submitting subordinate performance evaluations and awards
- Served as Training Supervisor and provided on the job training to personnel. Developed/ maintained Facility Training Program and Manual
- Managed company-wide employee events and volunteer activities
- Ensured facility operates according to military and FAA, ICAO and host nation rules and regulation
- Operated and maintained 2.73 million dollars in government equipment
- Administered annual written exams and conducted weekly skill evaluations
- Created, organized and maintained all custodial control of facility forms, records and publications ensuring accuracy and completeness
- Obtained and maintained security clearance
- Provided additional support to Communications Account Manager
- Handled all personnel administrative work such as memorandums for file, pay issues, vacation, evaluations, and document submittal for legal handling
- Promoted wellness initiatives such as: blood drives, fitness classes and lunch and learn sessions
- Write and provide one on one monthly progress evaluations with peers and subordinates
- Provides flight following and flight monitoring services to aircraft throughout all of US South Command (Caribbean, Central, and South America)
- Ensures Facility is always ready for Air Traffic Services Command inspections
- Maintain Air Traffic Controller Training and Proficiency Records (DA Form 3479) in accordance with TC 3-04.81
- Issue safety alerts, traffic advisories, weather information, and coordinate use of airspace for all agencies
- Notify adjacent facilities of emergency aircraft
- Create, organize and maintain employee work schedules.
Operations Specialist
US Army
06.2013 - 12.2015
- Served as direct assistant to Company Commander and First Sergeant.
- Supporting 200 company personnel- production and office management.
- Acted as first point of contact for visitors or personnel by handling all personnel interactions for company including walk-ins, email, phone, and fax interactions
- Managed telephone and email communication systems by screening incoming customer calls and directing to departments within the organization
- Coordinated and supported all company meetings, appointments, inspections and events
- Composed correspondence for all personnel
- Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges
- Entrusted with the organization, coordination, and management of fundraisers
- Handled over 25,000.00 dollars in donations for the company
- Utilized and maintained office equipment such as photocopier, printers, scanners, and computers
- Maintained utmost confidentiality and discretion when dealing with over 500 personnel files
- Facilitated new employee orientation program.
Education
No Degree - Liberal Arts
Milwaukee Area Technical College
Milwaukee, WISkills
- Composure under high pressure
- Technical knowledge
- Situational Awareness
- Airspace Management
- Attention to Detail
- Team building
- Organization and Time Management
- Team Leadership
- Documentation and Recordkeeping
- Scheduling and calendar management
- Schedule Coordination
Accomplishments
Attended and graduated Basic Leaders Course and Advanced Leaders Course with a recommendation to become an instructor.
Provided additional assistance to my company by attending a courses and successfully becoming the Fire Safety Marshall and a Hazmat Certifier.
Professional Development Skills
- Knowledge working with EPIC, Microsoft Office, Microsoft Power Point, Microsoft Excel, Microsoft Teams, Microsoft Outlook, adobe acrobat, Docusign, JD Edwards AS400, Heavy Bid, Heavy Job, ProjectWise, ASHHTOWARE
- Basic Leaders Course
- Advanced Leaders Course
Certification
- Certified Air Traffic Controller , Department of Defense - 7 Yrs
- Licensed Esthetician - 2 Yrs
Timeline
Air Traffic Control
Department of Defense
04.2023 - Current
Project Manager Assistant
Zenith Tech
09.2022 - 04.2023
Rural Carrier Associate
United States Postal Service
06.2021 - 09.2022
Operational Supervisor
Prospect Airport Services Inc
12.2019 - 03.2020
Air Traffic Controller
US Army
12.2015 - 07.2018
Operations Specialist
US Army
06.2013 - 12.2015
No Degree - Liberal Arts
Milwaukee Area Technical College