Jessica Garcia
Los Angeles,CA
Summary
Seeking a position in which I can employ my experience, but overall, my comprehension of the importance of a company's mission and how that mission drives the sale of a product.
Overview
6
6
years of professional experience
Work History
After Sales
Jacques Marie Mage
05.2022 - Current
- Managed post-sales activities, including warranty claims returns, and repairs, ensuring customer satisfaction and retention.
- Operated Essilor lens tracer and edging machines, Grobet buff and polishing machine to refine high-end optical.
- Oversaw E-Shop returns and exchanges to provide accounts/customers with quick turnarounds.
- Implemented new inventory management system for spare parts, reducing costs associated with overstocking and improving order fulfillment times.
- Collaborated with cross-functional teams to implement process improvements, resulting in streamlined after-sales service and increased efficiency.
- Coordinated with the technical team to ensure quick and effective resolution of customer complaints, minimizing downtime for clients.
Eyewear Returns/Repairs
Chrome Hearts
02.2020 - 02.2022
- Operated Chrome Hearts Eyewear MS Dynamics AX ERP and D365 ERP software to receive and process repair/return orders for accounts.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Evaluate broken frames to customer service for appropriate repairs based on clients needs.
- Organizing the office and assisting associates to optimize processes.
- Processes customer and account source documents by reviewing data for deficiencies.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with quality control teams to identify product defects and address root causes.
Assembly
Medtronic
06.2018 - 06.2019
- Follow detailed assembly instructions, processes, and procedures to correctly assemble medical devices
- Report problems with quality, processes, equipment, or materials to the Production Supervisor
- Perform manual assembly and visual inspection of medical products
- Operated and monitored assembly machines and maintained productivity
- Complete line clearance, scrap records, training records, and other documentation as required
- Complete routine tasks with minimal supervision
- Work in a cleanroom environment.
- Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
Sales Associate
Hot Topic
11.2017 - 06.2018
- Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assists in the organization of backroom including stocking and arranging products and supplies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Cesar E. Chavez Learning Academies - Academy of Scientific Exploration
06.2017
Skills
- Bilingual, fluent in both Spanish and English
- Verbal communication skills
- Strong understanding of shipping and supply chain management principles
- Detail-oriented with a focus on quality assurance
- Organizational skills and customer service orientation
- Problem analysis, use of judgment and ability to solve problems efficiently
- Ability to work safely around chemicals and equipment
- Ability to do repetitive work, requiring strong dexterity and hand/eye coordination
- Customer Satisfaction
- Warranty Administration
- Sales strategy development
- Product Knowledge
Timeline
After Sales
Jacques Marie Mage
05.2022 - Current
Eyewear Returns/Repairs
Chrome Hearts
02.2020 - 02.2022
Assembly
Medtronic
06.2018 - 06.2019
Sales Associate
Hot Topic
11.2017 - 06.2018
High School Diploma -
Cesar E. Chavez Learning Academies - Academy of Scientific Exploration
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