Jessica Garcia
El Paso
Summary
Proven Customer Service Associate with a track record of enhancing customer satisfaction at Office Depot Inc, adept in handling high-volume customer interactions with a positive demeanor. Skilled in barcode scanning and fostering supportive team environments, consistently prioritized safety and efficiency, achieving notable improvements in workflow and customer feedback.
Professional and prepared logistics professional with experience in inventory management, receiving, and quality control. Strong focus on team collaboration and achieving results. Reliable and flexible in dynamic environments, excelling in organization, problem-solving, and communication. Known for maintaining high standards in fast-paced settings and ensuring smooth operations.
Overview
23
23
years of professional experience
Work History
Receiving Associate
Burlington
10.2023 - 04.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
Lunch Monitor
YISD
08.2022 - 08.2023
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
- Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
- Monitored student behavior and implemented corrective actions.
- Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
- Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
- Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
Customer Service Associate
Office Depot Inc
07.2007 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
Customer Service Associate
Kmart, Sears Holding
06.2001 - 07.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Education
UTEP
El Paso, TXSkills
- Warehouse safety
- Loading and unloading
- Barcode scanning
- Labeling packages
- Barcode scanner use
- Safety procedures
- Punctual and reliable
Employee of the month
While working at Kmart i received employee of the month 5 times while working there for great customer service and fast work pace. Customers would let my management know how helpful and understanding I was. Getting employee of th month gave me the opportunity to teach new associates that would join our team and that was great.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receiving Associate
Burlington
10.2023 - 04.2024
Lunch Monitor
YISD
08.2022 - 08.2023
Customer Service Associate
Office Depot Inc
07.2007 - 05.2011
Customer Service Associate
Kmart, Sears Holding
06.2001 - 07.2007
No Degree - Education
UTEP
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