Jessica Garcia
Raleigh,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Adept at enhancing operational efficiency and fostering client relationships. Skilled in complex problem-solving and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Louise Gaskill Co.
10.2014 - 03.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Design Assistant
Susan Tollefson Interiors
04.2014 - 07.2016
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Visited job sites to take notes and record space measurements to create floor plans.
- Drafted room layouts and produced furniture and lighting plans using CAD and Sketchup.
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Ordered samples from vendors to handle presentation creation activities.
- Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
- Worked with vendors and showrooms to produce quotes.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using Quickbooks.
- Completed order information by filling out order forms and handling cash advances and receipts.
- Conducted market research to understand trends and customer preferences.
- Conducted thorough research on industry trends, incorporating innovative ideas into designs for a competitive edge.
Marketing Coordinator
Amy Bonis Mortgage
03.2013 - 03.2014
- Answered general marketing department inquiries by email, phone, and mail.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Tracked and reported on marketing campaign responses.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Wrote and distributed press releases to increase brand visibility.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Apartment Leasing Agent
The Enclave at North Point
06.2010 - 09.2012
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
Education
Bachelor of Science - Interior Architecture
The University of North Carolina At Greensboro
Skills
- Fast learner
- Office administration
- Filing and data archiving
- Data organization
- Meticulous attention to detail
- Microsoft office
- Research
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Louise Gaskill Co.
10.2014 - 03.2020
Design Assistant
Susan Tollefson Interiors
04.2014 - 07.2016
Marketing Coordinator
Amy Bonis Mortgage
03.2013 - 03.2014
Apartment Leasing Agent
The Enclave at North Point
06.2010 - 09.2012
Bachelor of Science - Interior Architecture
The University of North Carolina At Greensboro
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