Hi, I’m
Jessica Garcia
CSR
Phoenix,AZ
Summary
Creative and dependable event decorator and former retail manager with 5+ years of experience in customer-facing roles. Skilled in event design, logistics, and client relations, with a strong background in both team leadership and hands-on service work. Seeking to grow professionally while continuing to create memorable event experiences.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
years of professional experience
Work History
Jessica's Party CreationsPhoenix
Owner & Lead Event Decorator
03.2022 - Current
Job overview
- Plan and decorate events including birthday parties, baby showers, and weddings
- Design and install balloon garlands, custom backdrops, themed table settings, and dessert tables
- Consult with clients to align décor with their vision and budget
- Manage all business operations including social media marketing and client bookings
Maximus Federal - Health Insurance DivisionPeoria
Customer Service Representative
10.2024 - 02.2025
Job overview
- Assisted customers with enrolling in, modifying, or canceling health coverage plans
- Handled high volumes of inbound calls with professionalism and accuracy
- Maintained perfect attendance and adhered to call handling protocols
Nina's Construction SupplyPhoenix
Forklift Operator
02.2024 - 09.2024
Job overview
- Loaded customer trucks with rebar and construction materials
- Unloaded diesel deliveries and maintained clean, organized yard space
- Assembled customer orders accurately and efficiently
Retail Odyssey (Fry's Stores)Phoenix
Retail Merchandiser (Reset Team)
05.2023 - 01.2024
Job overview
- Completed product resets and planogram updates across multiple Fry's locations
- Organized aisles, stocked merchandise, and verified expiration dates
- Executed cut-ins and maintained shelf compliance
McDonald'sPhoenix
Store Manager
01.2018 - 01.2022
Job overview
- Managed daily restaurant operations including staffing, scheduling, and inventory
- Trained team members on food safety, customer service, and efficiency
- Ensured quality service standards and met performance goals
Education
Rio Salado CollegePhoenix, AZ
GED
01.1999
Skills
- Event decorating & planning
- Balloon design & custom backdrops
- Customer service & communication
- Social media management
- Time management & multitasking
- Inventory control
- Forklift operation
- Retail merchandising (planograms, resets)
- Microsoft Word
- Microsoft Excel
- Google Docs
Timeline
Customer Service Representative
Maximus Federal - Health Insurance Division
10.2024 - 02.2025
Forklift Operator
Nina's Construction Supply
02.2024 - 09.2024
Retail Merchandiser (Reset Team)
Retail Odyssey (Fry's Stores)
05.2023 - 01.2024
Owner & Lead Event Decorator
Jessica's Party Creations
03.2022 - Current
Store Manager
McDonald's
01.2018 - 01.2022
Rio Salado College
GED
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