Jessica Gardner
Silverdale,WA
Summary
Results-driven team lead with over 10 years of experience in customer service and team leadership. Skilled in coaching, conflict resolution, and communication strategies, consistently optimizing team performance and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
Port Orchard, Washington
08.2015 - Current
- Led team in daily operations to ensure workflow efficiency.
- Trained new associates on company policies and procedures.
- Coordinated inventory management and restocking initiatives.
- Monitored team performance and provided constructive feedback.
- Organized staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2013
Skills
- Customer service excellence
- Team leadership
- Performance monitoring
- Communication strategies
- Conflict resolution
- Team collaboration
- Coaching and mentoring
Accomplishments
- Respect For The Individual Award Q1
- 10 Years of Service Award
Timeline
Team Lead
Wal-Mart Supercenter
08.2015 - Current
High School Diploma -
South Kitsap High School