Jessica Garey
Miramar Beach,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Lead
Chico's FAS Inc
01.2024 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Set and achieved company defined sales goals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
Charcuterie Catering
A Gouda Time - Self Employed
06.2022 - 12.2023
- Owned a company and learned the ins and outs of how to run a business.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Fraud Investigator
Atlantic Capital Bank
10.2021 - 02.2022
- Gained knowledge on SAR.
- Wrote 180 cases from start to finish during contract period.
- Assisted in recovery of stolen assets by working closely with financial institutions and law enforcement personnel.
- Developed strong relationships with external partners, including banks, credit bureaus, and other relevant organizations for improved collaboration in combating fraud.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
Beacon Investigative Solutions
Beacon Investigative Solutions
10.2020 - 06.2021
- Wrote intensive background and asset investigation reports.
- Used several databases to gain knowledge on suspect(s).
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Maintained high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Private Investigator
Distinctive Investigations LLC
04.2020 - 10.2020
- Initiated surveillance efforts and worked numerous cases such as the following: domestic services, litigation support, insurance cases, workers compensation, asset verification.
- Identified patterns of behavior in subjects under investigation, enabling development of tailored surveillance strategies that yielded successful results.
- Conducted surveillance for up to 30 hours at time.
- Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout investigation process.
- Set up both auditory and visual monitoring and recording devices.
Internship Student
Walton County Sheriff's Office
12.2019 - 04.2020
- Consisted of a520-hour internship.
- Employed and learned in the following subsections of the department: dispatch, Fire/EMS, Jail, CIB/evidence, Booking, patrol, animal control, child protection unit (CPU).
- Visited Sacred Heart Medical Group in Pensacola, Florida and observed various autopsies.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Server
Real Thai
03.2018 - 08.2018
- Ensured pleasant dining experiences while providing optimum customer service.
- Expanded leadership skills and communication skills with co-workers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Criminal Justice
The University of West Florida
Pensacola, FL05.2020
Associate of Arts - General
Northwest Florida State College
Niceville, FL05.2018
Skills
- Effective Communication
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Abilities
- Positive Customer Experience
- POS System Operation
- Cross-selling techniques
Accomplishments
- Phi Theta Kappa, Northwest Florida State College
- Academic Anne T. Mitchell Award, Niceville High School
- Certified in Microsoft Word, Excel and Power Point
- Working knowledge of Spanish
- Criminal Justice Student Association (University of West Florida)
- Magna Cum Laude – Northwest Florida State College
- Magna Cum Laude – The University of West Florida
Timeline
Sales Lead
Chico's FAS Inc
01.2024 - Current
Charcuterie Catering
A Gouda Time - Self Employed
06.2022 - 12.2023
Fraud Investigator
Atlantic Capital Bank
10.2021 - 02.2022
Beacon Investigative Solutions
Beacon Investigative Solutions
10.2020 - 06.2021
Private Investigator
Distinctive Investigations LLC
04.2020 - 10.2020
Internship Student
Walton County Sheriff's Office
12.2019 - 04.2020
Server
Real Thai
03.2018 - 08.2018
Bachelor of Science - Criminal Justice
The University of West Florida
Associate of Arts - General
Northwest Florida State College
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