Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Work History
Senior Manager, Data Ingestion
4 Years 7 Months
ProvenAir LLC | 03.2022 - Current
Managed the daily project ingestion of Aircraft documentation
Coordinated daily task assignments for teams to ensure project timelines were met
Resolved team escalated issues to maintain project momentum and minimize delays
Handled escalated issues to ensure timely resolution
Delivered KPIs and metrics to CEO to inform strategic decision-making
Provided CEO with KPIs & Metrics
Managed New customer training
Managed New employee training
Created training materials for both employees and customers
Office Manager
1 Year 2 Months
Builders FirstSource | 01.2021 - 03.2022
Supervised and streamlined office operations to enhance workflow
Managed payroll
Trained and supported staff to improve service delivery
Supervised office staff
Supported and trained staff
Managed inventory of office supplies to support operations
Executed clerical duties to maintain office workflow
Handled daily transactions to ensure accurate record-keeping
Senior Records Administrator
3 Years 8 Months
True Aero, LLC | 04.2017 - 12.2020
Performed evaluations of lease and teardown assets during technical pre-buy audits to ensure quality.
Created OIR reports for pre- and post-purchase analyses to inform stakeholders.
Provided support for asset lease, preservation, and compliance reviews along with monthly utilization assessments.
Provides mini-packs, comprehensive technical documentation and in-depth analysis on product-specific subject matter
Researched records through collaboration with OEMs, repair facilities, and previous owners to obtain life-limited part trace and comprehensive operational and technical documentation.
Records Auditor/Trainer
2 Years
Republic Airlines | 04.2015 - 04.2017
Managed aircraft/engine/landing gear/APU logbooks, ensuring accurate records and compliance with regulations.
Tracked Schedule A/C maintenance, inspections, and component replacements to maintain safety and airworthiness for scheduled operations.
Supervised and conducted training for new hires and recurrent training on record keeping, systems, and digital databases for 64 employees.
Ensured that all aircraft operational matters were within manufacturers, FAA and company limits/regulations.
Draft and submit Aircraft/Engine management and Inventory Reporting System reports in a timely manner for management meetings.
Extensive knowledge of digital/physical record keeping and proven success with reorganization projects.
Process Guide Lead/Insurance Agent
1 Year 7 Months
Geico Insurance | 09.2013 - 04.2015
Led team of 25 employees to ensure effective operations and support
Trained team on endorsements, cancel/rewrite, changing payment plans, and adjusting plans based on policyholder needs to enhance service delivery
Conducted annual reviews and quality assurance audits for team performance
Education
Ben Davis University High School | Indianapolis, IN | 01-2011
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media