Jessica Garza
Lowell,IN
Summary
Dedicated individual with 12 years of experience in advocacy, case management, and legal proceedings. Talented in handling administrative, operational and outreach program functions. Skilled in conflict resolution while providing exemplary customer service. Accomplished in prioritizing tasks and meeting deadlines in a fast-paced environment. Proficient in Microsoft Office.
Overview
13
13
years of professional experience
Work History
Program Director II
Bureau Of Developmental Disability Services
Gary , IN
12.2019 - 06.2021
- Monitored supervised group living sites across 6 counties
- Ensured safety and well being of consumers through in person visits and incident report monitoring
- Partnered with Individual Development Teams to identify realistic goals to attain independence through skill acquisition and enhancement
- Assessed individual progress and need for adjustments to achieve milestones through regular and annual case conferences
- Addressed concerns and issues by collaborating with individual development teams to identify applicable solutions with utilization of conflict resolution skills
- Orchestrated transitions to and from various settings consistent with individual placement care and needs
- Maintained detailed case management notes and documentation for services provided
Family Case Manager II
Indiana Department Of Child Services
Gary , IN
07.2008 - 04.2019
- Investigated allegations of abuse and neglect
- Prepared case summaries/court reports on investigative findings
- Partnered with court officials, hospitals, schools, and law enforcement throughout course of investigations
- Presented case-specific details to Lake County Juvenile Courts during litigation/intervention
- Responded to emergent situations during on-call shifts to conduct rapid safety assessments
- Monitored compliance of court-ordered services/objectives
- Managed 20 plus cases while meeting state-mandated timeframes
Education
MBA - Health Care Management
Salem University
West Virginia08.2020
Graduate Certificate - Public Management
Indiana University Northwest
Gary, IN05.2008
Bachelor of Arts - Criminal Justice
Indiana University Bloomington
Bloomington, IN12.2005
Skills
- Client confidentiality
- Documentation proficiency
- Crisis management
- Advocacy
- Client relationship management
- Organizational
- Investigations management
- Court proceedings
- Critical thinking
- Multitasking abilities
- Training and mentoring
- Spanish speaking
Timeline
Program Director II
Bureau Of Developmental Disability Services
12.2019 - 06.2021
Family Case Manager II
Indiana Department Of Child Services
07.2008 - 04.2019
MBA - Health Care Management
Salem University
Graduate Certificate - Public Management
Indiana University Northwest
Bachelor of Arts - Criminal Justice
Indiana University Bloomington