Jessica Garza
Coast Guard Academy MWR
Mystic,CT
1
Certification
22
years of professional experience
Experienced housing and administrative professional with expertise in military housing operations, including lease management, occupancy inspections, and housing data coordination. Skilled in maintaining housing records, applying federal and Coast Guard policies, and collaborating with Coast Guard housing management and government agencies. Proven background in budget management, customer service, and effective communication, strengthened through over 20 years in Coast Guard-affiliated roles.
Work History
Guest Housing Manager
9 Years 6 Months- Utilized ResNexus PMS to manage property bookings, coordinating complex individual and group reservations for 69 rooms.
- Coordinate check-ins, check-outs, and turnover scheduling to maintain accurate occupancy records and support efficient use of housing assets.
- Managed housing assignments and ensured compliance with policies and regulations.
- Created guest reservation registration materials, including parking information and housing policy documentation, enhancing guest understanding of services and compliance.
- Generate daily housekeeping and occupancy reports for contract janitorial staff; conduct inspections of vacant rooms for cleanliness, safety, and readiness in accordance with Coast Guard housing standards.
- Streamlined guest communications by creating a QR code for reporting room discrepancies, improving response time and guest satisfaction.
- Assisted in budget development for housing operations and resource allocation.
- Developed guest reservation registration materials, including parking information and housing policy documentation for occupants.
- Assist in updating the Guest Housing Reference Guide, covering housing policies, room amenities, and guest services in compliance with Coast Guard Academy requirements.
- Performed acting Housing Officer duties during a Federal government shutdown and the subsequent vacancy left by the Housing Officer's retirement, facilitating continuity of housing operations for the Coast Guard Academy and surrounding units.
- Developed workflow tracking worksheet to enhance incoming member processing and required paperwork, ensuring timely welcome-aboard information and housing releases.
- Created workflow tracking worksheet to streamline incoming member processing and required paperwork, facilitating timely welcome-aboard information and housing releases for new Coast Guard Academy and surrounding unit members.
- Liaised with Naval Submarine Base New London on housing coordination and submitted numerous Beacon Point homes packages for eligible members.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
Admin/Payroll/HR Assistant
10 Years 3 Months- Maintained and updated personnel and program records in ADP, ensuring accurate data entry for compliance and reporting.
- Complete SF-52 (Request for Personnel Action) forms and coordinate with Coast Guard Community Services Command Personnel & Pay Assistants to process recruitment, onboarding, and job changes accurately and efficiently.
- Maintained concurrently with Guest Housing Manager duties;
- Coordinated employee onboarding, ensuring compliance with organizational policies and procedures.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
Manager
7 Years- Developed and managed an annual operating budget exceeding $350,000; tracked cost targets and compared actual versus budgeted income and expenses, briefing supervisors on results.
- Supervised team of 10+ employees, creating schedules and training staff to ensure operational efficiency.
- Managed inventory valued at approximately $16,000 and conducted daily cash and sales reporting, promptly escalating discrepancies.
- Managed inventory valued at $16,000, conducted daily cash and sales reporting, and escalated discrepancies to maintain financial accuracy.
Housing Officer
3 Years- Managed Coast Guard housing as the local point of contact, coordinated leased apartments and barracks rooms, and updated leadership on project progress.
- Served as the local point of contact for Coast Guard housing, overseeing leased apartments, barracks rooms, and a barracks remodel project, and communicating progress to leadership.
- Organized and maintained housing files and records for 32 leased apartments and 45 barracks rooms, ensuring accuracy for compliance and audit readiness.
- Collaborated with U.S. Air Force and U.S. Navy on Basic Allowance for Housing (BAH) data collection, validating rental listings and producing analysis to ensure adherence to adequacy-standard housing rates.
- Supervised over 20 non-rated personnel, assigning and overseeing daily work tasks related to housing and facility upkeep to ensure timely, quality completion.
- ~40 hrs/week
Food Services Officer
2 Years 2 Months- Created monthly reports, tracked budgets, and scheduled mandatory compliance training for team members.
Education
No Degree - Management
- 69 credits completed
Diploma
Skills
Housing policy application
UPH inspections
BAH data analysis
Guest services management
Cross-departmental collaboration
Reservation database management
Budget management
Records management
Cross-department communication
Microsoft Office proficiency
Certification
- DHS Protecting Personal Information & Records Management
- Federal Cyber Awareness Challenge
- Civil Rights & EEO Awareness
- Sexual Harassment Prevention & Sexual Assault Prevention Training
- Advanced skills in Microsoft Office, Word, and Excel
Timeline
Guest Housing Manager
Coast Guard Academy
02.2017 - CurrentRead More
Admin/Payroll/HR Assistant
Coast Guard Academy MWR
05.2016 - CurrentRead More
Manager
Coast Guard Academy Dry Dock Cafe
01.2009 - 01.2016Read More
Housing Officer
Coast Guard Sector Charleston
01.2006 - 01.2009Read More
Food Services Officer
CGC Brant, Corpus Christi, TX
04.2004 - 06.2006Read More
London High School
Diploma
Read More
American Military University
No Degree from Management
Read More