Jessica Garzon
North Brunswick,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
RXO
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Amazon
10.2023 - 12.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Cake Decorator
Nothing Bundt Cakes
06.2022 - 06.2022
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Associates - Criminal Justice
Middlesex County College
Edison, NJ05.2025
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2022
Skills
Customer Service
Active Listening
Critical Thinking
Problem Resolution
Call center experience
Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Timeline
Warehouse Worker
Amazon
10.2023 - 12.2023
Customer Service Representative
RXO
02.2023 - 05.2024
Cake Decorator
Nothing Bundt Cakes
06.2022 - 06.2022
Associates - Criminal Justice
Middlesex County College
High School Diploma -
North Brunswick Township High School