Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Gay

Beach Lake,PA

Summary

Dynamic leader with a proven track record at Honesdale National Bank, enhancing customer satisfaction and streamlining branch operations. Expert in branch operations management and fostering customer relationships, demonstrated through significant service quality improvements. Skilled in coaching, with a keen attention to detail, ensuring compliance and operational excellence.

Overview

7
7
years of professional experience

Work History

Branch Manager

Honesdale National Bank
08.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Universal Banker

Citizens Savings Bank
11.2018 - 08.2022
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Pharmacy Sales Associate

Walmart
10.2017 - 06.2020
  • Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
  • Increased customer satisfaction by providing personalized consultations and recommending tailored medication solutions.
  • Participated in staff meetings and trainings to stay current on industry trends and best practices for pharmaceutical sales associates.
  • Supported the pharmacist with daily tasks, enabling them to focus on critical decisions and patient care.
  • Managed cash register transactions accurately, balancing till at the end of each shift.
  • Conducted regular audits of over-the-counter medications for expired products, ensuring the safety of customers.
  • Maintained a clean and organized sales area, contributing to a professional and welcoming store environment.

Education

Business - Business Administration

Lackawanna College
Scranton, PA
12.2023

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Team Supervision
  • Cash Handling
  • Work Prioritization
  • Friendly

Timeline

Branch Manager

Honesdale National Bank
08.2022 - Current

Universal Banker

Citizens Savings Bank
11.2018 - 08.2022

Pharmacy Sales Associate

Walmart
10.2017 - 06.2020

Business - Business Administration

Lackawanna College

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Jessica Gay