Scott Ryan
Beach Lake,PA
Summary
Highly accomplished PMO Director with over 30 years of extensive information technology experience. Proven leader in establishing and overseeing Cloud Practice project management offices, consistently driving process improvement, ensuring stringent quality control, and delivering successful project outcomes. Demonstrates exceptional expertise in strategic planning, resource allocation, and risk management, coupled with a strong track record of implementing PMI best practices for project governance. Adept at fostering cross-functional team collaboration, building robust stakeholder relationships, and delivering value-added solutions that significantly contribute to organizational success.
Overview
32
32
years of professional experience
Work History
Director CORE PMO
C1
Bloomington, Minnesota
01.2025 - Current
- Leads and oversees three specialized PMO teams—C1CX Cloud PMO, Contract Change Order Management (CCOM) PMO, and Transition Management PMO—each designed to support distinct business objectives and client needs.
- Develops and implements lifecycle management processes for high-value Cloud and managed service clients, driving operational efficiency and client satisfaction.
- Directs the end-to-end delivery of cloud-based solutions across a broad technology stack, including Avaya, Cisco, Genesys, Microsoft Teams, Enterprise Networking, DCAAS, and Zoom, ensuring alignment with client requirements and strategic goals.
- Manages onboarding, monitoring, and technology transitions for projects involving managed service contracts, ensuring seamless integration and long-term service success.
SR Manager C1CX/ Cloud Operations PMO
Convergeone
Bloomington, Minnesota
10.2020 - 01.2025
- Leads and manages a team of 4 direct and 45 indirect project managers within the Cloud PMO, overseeing as-a-service projects for new and existing clients hosted by Convergeone.
- Directs the delivery of cloud-based solutions across diverse technologies including Avaya, Cisco, Genesys, MS Teams, Enterprise Networking, and Zoom core solutions.
SR Project and Program Manager
Convergeone
Eagan, Minnesota
08.2017 - 10.2020
- Successfully managed 153 unique projects, generating over $6.5 million in professional service revenue.
- Oversaw projects spanning collaboration, enterprise networking, data center, cloud, and security domains.
- Managed a significant portfolio of projects (approximately 35%) within private, hybrid, and public cloud environments, including the proprietary ConvergeOne Cloud.
SR Project Manager
SPS Inc.
Minneapolis, Minnesota
10.2010 - 10.2020
- Managed enterprise-level client implementation projects for both data and voice solutions, specializing in convergence and unified communications.
- Collaborated with global partnerships in the UK, Saudi Arabia, Indonesia, and China, supporting operations across more than 35 North American cities.
- Leveraged strategic partnerships and certifications with more than 16 key manufacturers, including Avaya, Cisco, Microsoft, NICE, HP, Polycom, Juniper, and Extreme Networks.
SR Project Manager
Consultedge
Whippany, New Jersey
05.2007 - 10.2010
- Led client implementation projects for data and voice solutions, with a focus on convergence and unified communications.
- Played a pivotal role in process creation and adoption during the company's transformation from a startup to an enterprise-class business partner.
Network Engineer
Acxiom
Conway, Arkansas
07.2003 - 06.2007
- Functioned as a Network Engineer within Acxiom's managed services organization.
- Concentrated on greenfield office and data center build-outs for clients in the Publishing vertical.
Sr Telecom Manager
PRIMEDIA
New York, NY
05.1997 - 07.2003
- Progressed from Telecom Analyst to Senior Telecom Manager, overseeing voice, data, and security support across 138 properties.
- Managed technology aspects of acquisitions and divestitures for a publishing firm with over 150 magazine titles.
Data Center Operations
CBS Inc
Secaucus, USA
08.1993 - 05.1997
- Served as a Night Shift Console Operator, responsible for managing MVS and VSE workflows.
- Troubleshot WAN connectivity issues and managed in-house add, moves, and changes for the data center facility.
Education
Certificate -
PMI Training (PMBOK 7)
Virtual07-2025
Certificate - A2E -Ability to execute McKinsey
Convergeone In House
Virtual05-2023
Certificate - Zoom Phone Deployment Fundamentals
Zoom Direct Training
Virtual03.2023
Certificate - Smartsheet Core Product
Smartsheet Online
Virtual10.2022
Certificate - Intro to Smartsheet
Smartsheet Online
Virtual11.2021
Certificate -
PMP Bootcamp (PMBOK 5th Edition)
New York09.2016
Certificate - Cisco VOIP
Cisco Direct
New York, NY08.2001
Certificate - Cisco Switch and VLAN Management
Cisco Direct
New York, NY03.1998
Certificate - Avaya System Administration
Avaya Direct
Basking Ridge, NJ08.1997
Certificate - HP Unix
HP Direct
Secaucus, NJ05.1995
Certificate - IP and Networking
CBS in House
Secaucus, NJ04.1994
H.S. Diploma -
Roosevelt Highschool
Yonkers, NY06.1993
Skills
- UCaaS
- CCaaS
- IaaS
- PaaS
- Secure Connect SD-WAN
- MPLS
- VPN
- SIP
- Equinix Fabric
- Cloud Faxing
- Data Center Management
- Managed Services Lifecycle
- Smartsheet
- Lucidchart
- ConnectWise
- Ivanti
- MS Office Suite
- MS Teams
- SharePoint
- Cisco
- Avaya
- Genesys
- Microsoft Teams
- Zoom
- NICE
- Verint
- Juniper
- Dell
- Palo Alto
- Calabrio
- RedSky
- Intrado
- Nutanix
- Carrier services
- Team leadership
- Process optimization
- Communication skills
- Program management
- Analytical thinking
- Change management
- Risk management
- Relationship building
- Problem-solving
- Strategies and goals
- Employee development
- Stakeholder engagement
- Industry knowledge
- Project management
- Budget management
References
References available upon request.
Timeline
Director CORE PMO
C1
01.2025 - Current
SR Manager C1CX/ Cloud Operations PMO
Convergeone
10.2020 - 01.2025
SR Project and Program Manager
Convergeone
08.2017 - 10.2020
SR Project Manager
SPS Inc.
10.2010 - 10.2020
SR Project Manager
Consultedge
05.2007 - 10.2010
Network Engineer
Acxiom
07.2003 - 06.2007
Sr Telecom Manager
PRIMEDIA
05.1997 - 07.2003
Data Center Operations
CBS Inc
08.1993 - 05.1997
Certificate -
PMI Training (PMBOK 7)
Certificate - A2E -Ability to execute McKinsey
Convergeone In House
Certificate - Zoom Phone Deployment Fundamentals
Zoom Direct Training
Certificate - Smartsheet Core Product
Smartsheet Online
Certificate - Intro to Smartsheet
Smartsheet Online
Certificate -
PMP Bootcamp (PMBOK 5th Edition)
Certificate - Cisco VOIP
Cisco Direct
Certificate - Cisco Switch and VLAN Management
Cisco Direct
Certificate - Avaya System Administration
Avaya Direct
Certificate - HP Unix
HP Direct
Certificate - IP and Networking
CBS in House
H.S. Diploma -
Roosevelt Highschool
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