Epic
Jessica Gifford
Republic,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Client Access Representative
Burrell Behavioral Health Center
Springfield, MO
11.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Services Representative
Quest Diagnostics
Springfield, MO
08.2021 - 07.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Warehouse Order Picker
Jordan Essentials
Nixa, MO
04.2021 - 08.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Organized warehouse shelves and racks to maximize space utilization.
- Collaborated with team members to achieve daily pick and pack goals.
- Completed cycle counts and monthly inventory.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Stored materials and supplies for accessibility and easy retrieval.
Lab Services Tech III
Mercy Clinics Springfield
Springfield, MO
09.2017 - 04.2021
- Greet and check in patients as they arrive for lab services
- Call patients back and verify testing they will be having completed
- Draw patient's blood or collect specimens for appropriate test that is ordered
- Answer necessary questions from patients and contact ordering provider's offices for clarification if an issue arises
- Maintain a clean lab and work area that is welcoming to patients
- Escort patients back to lobby after testing is completed
- Prepare specimens to be transferred to the lab
- Close down lab area properly at the end of the day
- Specimen processing, making sure specimens are labeled properly and in the correct container and processed correctly before sending to be tested.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Provided guidance and support to laboratory personnel.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Developed and implemented strategies to improve phlebotomy processes.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Environmental Services Tech II
Bedmaker, Mercy Hospital
Springfield, MA
08.2016 - 09.2017
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Monitored spaces for environmental safety hazards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Set up beds or other furniture in rooms.
- Maintained patient and hospital confidentiality.
- Followed specific cleaning schedules based on patient needs.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
Residential Cleaner
Mom's House Cleaning
Springfield, MO
11.2015 - 08.2016
- Arrive at work each day and receive daily assignments
- Travel to clients' homes and greet them upon my arrival
- Complete the requested or scheduled cleaning of the home
- Return to office at the end of the day to return supplies and reports.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Operated electronic backpack vacuums and floor sweepers.
Housekeeper
Holiday Inn & Suites Express
Springfield, MO
04.2014 - 10.2015
- Work with others on the housekeeping team to complete room turnovers after check outs
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
- Clean hotel commons areas daily- hallways, lobby, pool area, etc
- Assist in Laundry room with daily tasks as needed
- Home Maker and Stay at home mom
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
Education
Associates Degree - Medical Assistant
Vatterott College
09.2012 - 01.2014
Skills
Medical terminology
undefinedSoftware
Quanum
Avatar Classic
Avatar NX
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Access Representative
Burrell Behavioral Health Center
11.2022 - Current
Patient Services Representative
Quest Diagnostics
08.2021 - 07.2022
Warehouse Order Picker
Jordan Essentials
04.2021 - 08.2021
Lab Services Tech III
Mercy Clinics Springfield
09.2017 - 04.2021
Environmental Services Tech II
Bedmaker, Mercy Hospital
08.2016 - 09.2017
Residential Cleaner
Mom's House Cleaning
11.2015 - 08.2016
Housekeeper
Holiday Inn & Suites Express
04.2014 - 10.2015
Associates Degree - Medical Assistant
Vatterott College
09.2012 - 01.2014
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