Teresa Shanks
Republic,MO
Summary
Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Skilled team player with strong background in nursing home environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking Business Office Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Enjoy working with residents.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Glendale Gardens - HSI
07.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw billing processes, ensuring accuracy and compliance with regulatory standards.
Business Office Manager
Ash Grove Nursing - CMH
11.2021 - 07.2022
- Managed daily office operations to ensure efficient workflow and service delivery.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Coordinated scheduling and communication among staff, residents, and families for seamless service.
- Oversaw billing processes, ensuring accuracy and compliance with regulatory standards.
Business Office Manager
Springfield Villa - HSI
11.2018 - 11.2021
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Oversaw accounts payable and accounts receivable duties and interactions with vendors.
- Oversaw daily census.
- Worked along with Management Company on insurance claims and payments.
- Decreased days of sales outstanding by over 45 days.
- Handle resident trust accounts.
- Handle entering/discharging all new admits in Matrix.
- Run MVP and EMOMED on all new admits.
- Handle collecting and submitting all new MCD applications and DA-124s.
CNA/CMT
Springfield Villa - HSI
11.2018 - 11.2021
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
- Documented clinical information in patient medical records daily.
- Responded appropriately to family members when discussing patient care and instructions for discharge.
Executive Assistant
The Neighborhoods at Quail Creek
09.2009 - 11.2018
- Performed word processing and created spreadsheets for data analysis.
- Managed incoming telephone calls and emails.
- Scheduled all nursing staff.
- Hired new employees for all positions.
- Did new hire orientation.
- Checked daily hours entered all bonuses.
- Keep track of all nursing licenses and CPR certifications.
- Ran all Family Care Registry's, EDLs, backgrounds, certifications and licenses.
- Handled all agency scheduling.
- Worked in this position for 3 years.
Pharmacy Liaison
The Neighborhoods at Quail Creek
09.2009 - 11.2018
- Carefully reviewed new prescriptions against the patient's history to identify potential drug interactions.
- Advised patients on how to safely take and store drugs to achieve the optimal effects.
- Monitored patient progress and assessment results and communicated clinical information with physicians.
- Maintained strict security protocols to prevent the loss, theft or misuse of medications.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Kept work area organized and clutter-free.
- Participated in seminars and additional training to expand knowledge and skills.
- Maintained the Stat Safe inventory.
- Worked in this position for 2 years.
CNA/CMT
The Neighborhoods at Quail Creek
09.2009 - 11.2018
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
Education
Associate of Science -
Ozark Technical College
Springfield, MO05.2002
Skills
- Accounts payable and receivable
- Customer service
- Financial reporting
- Coordinate schedules
- Human resources
- Employee supervision
- Train employees
- Administrative management
Timeline
Business Office Manager
Glendale Gardens - HSI
07.2022 - Current
Business Office Manager
Ash Grove Nursing - CMH
11.2021 - 07.2022
Business Office Manager
Springfield Villa - HSI
11.2018 - 11.2021
CNA/CMT
Springfield Villa - HSI
11.2018 - 11.2021
Executive Assistant
The Neighborhoods at Quail Creek
09.2009 - 11.2018
Pharmacy Liaison
The Neighborhoods at Quail Creek
09.2009 - 11.2018
CNA/CMT
The Neighborhoods at Quail Creek
09.2009 - 11.2018
Associate of Science -
Ozark Technical College