Jessica Gileau
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet patient needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hair Salon Manager
G Spa And Salon
07.2023 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Promoted business through marketing initiatives and use of social media.
Medical Office Manager
Donna Civardi APRN
01.2023 - 06.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
Medical Assistant
Hartford Healthcare Medical Group
07.2022 - 01.2023
- Documented medical data in patient charts, facilitating accurate records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Stocked supplies and instruments for examination rooms
- Reported significant changes in patient condition to facilitate advanced care
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Scheduled appointments for patients
- Recorded patients' medical history, vital statistics and information such as test resulted in medical records
- Changed dressings on wounds
- Contacted medical facilities or departments to schedule patients for tests or admission
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Eastern Connecticut Hematology & Oncology
02.2020 - 07.2022
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Obtained medical information and measured vital signs, weight and height
- Showed patients to examination rooms and prepared for physician
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Prepared exam room, clean and sterilized instrument per protocol
- Organized and reviewed incoming test results and forward to physician
- Followed laboratory instructions for specimen collection, storage and transport
- Entered appropriate information into electronic record
- Participated in follow up phone calls and follow up patient visits
- Assisted provider with procedures, exams and patient education
- Maintained, adjusted and confirmed patient office schedule
- Processed appropriate forms for signature and faxing, including drug profile sheets to pharmacy
- Confirmed all patient personal demographic information
- Escorted patients to exam room and appropriately documented information.
Hair Salon Manager
Hair Cuttery
03.2012 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Education
Certified Phlebotomy Technician In Phlebotomy -
American Professional Education Services
Norwich, CT08.2019
Diploma In Hairdressing, Cosmetology & Barbering -
H.H. Ellis Technical High School
Danielson, CT06.2005
Skills
- Venipuncture & Capillary Puncture
- Blood Collection Handling & Safety
- Staff Management
- Medical Records Review
- Patient Care
- Quality Assurance & Control
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Certification
- NHA Phlebotomy Technician
- Cosmetology License
- CPR/First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Transformed corporate culture by reorienting staff to the new model.
Timeline
Hair Salon Manager
G Spa And Salon
07.2023 - Current
Medical Office Manager
Donna Civardi APRN
01.2023 - 06.2023
Medical Assistant
Hartford Healthcare Medical Group
07.2022 - 01.2023
Medical Assistant
Eastern Connecticut Hematology & Oncology
02.2020 - 07.2022
Hair Salon Manager
Hair Cuttery
03.2012 - 07.2017
Certified Phlebotomy Technician In Phlebotomy -
American Professional Education Services
Diploma In Hairdressing, Cosmetology & Barbering -
H.H. Ellis Technical High School
- NHA Phlebotomy Technician
- Cosmetology License
- CPR/First Aid Certification
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