JESSICA GILLEY
Mcgraw
Summary
Experienced and reliable professional with strong troubleshooting skills and a keen focus on workplace efficiency. Proficient in operating standard warehouse equipment and committed to upholding safe practices. Skilled warehouse selector with a solid background in warehouse safety and restocking responsibilities. Demonstrated history of dedication, having worked for the same company for 5 years, ensuring accurate product routing and maximizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Case Aide
Department of Social Services
02.2025 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
- Provided support to social service clients in navigating available resources.
Shipping and Receiving Supervisor
Bjs Wholesales Club
04.2023 - 02.2025
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Developed strong relationships with carriers to secure competitive rates for transportation services.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
Warehouse Selector
Aldi Warehouse
01.2015 - 04.2020
- Performs all assigned tasks accurately, efficiently.
- Makes accurate and efficient product order selection and receiving based on store demands and product handling guidelines.
- Performs general cleaning duties to achieve warehouse appearance.
- Operates equipment according to safety guidelines in performance of essential job functions.
- Assists management in achieving budgeted goals.
- Participates in taking inventory counts according to guidelines.
- Notifies management regarding product quality, safety concerns, and sanitation issues.
- Collaborates with team members and communicates relevant information to direct leader.
- Other duties as assigned.
Bartender
Cortland Beer Company
07.2014 - 12.2016
- Preparing alcoholic or non-alcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers' needs and preferences and making recommendations.
- Multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Cortland Junior-Senior High School -
Cortland Junior-Senior High School
Cortland, NYSkills
- Warehouse experience
- Data Entry
- Production line operations
- Light maintenance
- Pallet arrangement
- Product picking
- Project organization
- Process improvement
- Team building
- Problem resolution
- Relationship development
- Organization
- Customer service
- Communications
- Train-the-trainer
- CPR Certification
Timeline
Case Aide
Department of Social Services
02.2025 - Current
Shipping and Receiving Supervisor
Bjs Wholesales Club
04.2023 - 02.2025
Warehouse Selector
Aldi Warehouse
01.2015 - 04.2020
Bartender
Cortland Beer Company
07.2014 - 12.2016
Cortland Junior-Senior High School -
Cortland Junior-Senior High School
Similar Profiles
KRISHNA NAUDURIKRISHNA NAUDURI
Staff Services Analyst at DEPARTMENT OF SOCIAL SERVICESStaff Services Analyst at DEPARTMENT OF SOCIAL SERVICES
Daja JordanDaja Jordan
Eligibility Specialist at Department of Social ServicesEligibility Specialist at Department of Social Services
Hazel London-GordonHazel London-Gordon
Supervisiing Clerk at Department of Social ServicesSupervisiing Clerk at Department of Social Services
Margaret TuttleMargaret Tuttle
Server at Green Arch RestaurantServer at Green Arch Restaurant
BRANDON THORNTONBRANDON THORNTON
Electric Meter Technician at Utility Partners of AmericaElectric Meter Technician at Utility Partners of America