Jessica Goggin
Chicago,IL
Summary
Healthcare professional with NHCO certification in Phlebotomy and four years of experience in venipuncture and specialized collection techniques. Demonstrated ability to multitask while delivering compassionate patient care, leading to reduced patient anxiety and discomfort. Strong interpersonal skills facilitate quick rapport with patients, enhancing the overall care experience. Committed to supporting patient wellbeing and mental health in a stable role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
18th Ward Volunteer
18th ward
Chicago, IL
04.2015 - Current
- Assisted in organizing annual Thanksgiving giveaways and food drives.
- Traveled to new neighborhoods for events.
Lead Phlebotomist
Franciscan health hospital
Olympia Fields, IL
12.2024 - 04.2025
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Assisted in the training and mentoring of new phlebotomy staff.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Phlebotomist
CSL Plasma
Chicago, IL
04.2023 - 07.2024
- Conducted venipuncture and blood collection adhering to established standards.
- Managed task flow ensuring alignment with stat orders, routine schedules, and outpatient demands.
- Draped patients appropriately and recorded vital signs.
Bartender,dishwasher,Waitress, Phone Girl ,busier,
La Playita
Chicago Ridge, IL
06.2020 - 02.2024
- Managed cash register and POS system transactions efficiently.
- Prepared and served mixed drinks by adhering to established procedures.
- Verified guest identification to ensure legal drinking age.
- Crafted cocktails following bar recipes.
- Prompted customer engagement by answering inquiries and highlighting daily deals, leading to higher sales.
- Regularly interacted with kitchen personnel to track customer wait times and stock levels.
- Cleaned and sanitized counters immediately following food preparation to prevent cross-contact with raw meats.
- Resolved concerns swiftly to enhance customer experience.
Mall Employee
Bath & Body Works
Chicago Ridge, IL
10.2022 - 12.2023
- Handled financial transactions accurately and provided correct change.
- Analyzed code and corrected errors to optimize output.
- Satisfied customers with quick, accurate service under tight deadlines.
Camp Counselor
Chicago Park
Chicago, IL
06.2022 - 08.2023
- Facilitated various activities such as arts and crafts, singing, sports, games, and field trips.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Guided behavior through authoritative methods and suitable options for different ages.
- Enabled participant engagement through well-facilitated activities.
- Demonstrated correct use of materials and equipment.
Phlebotomist
First Choice Health
Palos Hills, IL
02.2022 - 04.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Labeled blood vials with critical information like time of collection, date and patient name.
Library Volunteer
Prairie Trails Library Dist
Burbank, IL
06.2018 - 09.2018
- Collaborated with library staff to maintain organized book collections.
- Coordinated distribution of library resources.
- Collaborated with library staff to work on special projects and community events.
- Directed children's summer reading program promoting educational growth.
Education
Associate of Science -
Phlebotomy Training Specialist
Palo's Heights, IL02.2023
High School Diploma -
Marist High School
Chicago, IL09.2019
Skills
- Customer engagement strategies
- Health codes compliance
- Safe serving practices
- Leadership effectiveness
- Positive mindset
- Active listening
- Team collaboration
- Service-oriented communication
- Collaborative teamwork
- Critical thinking skills
- Professional commitment
- Creative problem solving
Certification
- NHCO phlebotomist
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Lead Phlebotomist
Franciscan health hospital
12.2024 - 04.2025
Phlebotomist
CSL Plasma
04.2023 - 07.2024
Mall Employee
Bath & Body Works
10.2022 - 12.2023
Camp Counselor
Chicago Park
06.2022 - 08.2023
Phlebotomist
First Choice Health
02.2022 - 04.2023
Bartender,dishwasher,Waitress, Phone Girl ,busier,
La Playita
06.2020 - 02.2024
Library Volunteer
Prairie Trails Library Dist
06.2018 - 09.2018
18th Ward Volunteer
18th ward
04.2015 - Current
Associate of Science -
Phlebotomy Training Specialist
High School Diploma -
Marist High School
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