Jessica Golding
Provo,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sav-Mor Auto Clinic
, Utah
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Nanny
Landon Christensen
Provo, Utah
09.2021 - 04.2022
- Supported a 2year old child in play activities, meals and snacks, hygiene and socialization.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Education
Associate of Science - Criminal Justice
Utah Valley University
Orem, UT04.2012
Skills
- Excellent Attention to Detail
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Patient and Empathetic
I am also a Certified Health coach, I love eating well and healthy habits!
Health coaching has brought me fulfillment and helped me to gain knowledge of who I am becoming. Its been a fun gift to share with others, cheering clients on is a passion, I enjoy seeing others succeed! Having a healthy mind and body correlate together that help create the lifestyle most people want to live-which is longevity, dreams and family!
Timeline
Customer Service Representative
Sav-Mor Auto Clinic
03.2022 - Current
Nanny
Landon Christensen
09.2021 - 04.2022
Associate of Science - Criminal Justice
Utah Valley University
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