Business and marketing professional with 10+ years of experience across banking, client relations, partnerships, operations, and creative strategy. Skilled in managing high-value client relationships, coordinating projects and events, and supporting fast-paced business environments. Strong background in strategic communication, problem-solving, and relationship management, with professional experience in both Brazil and the U.S.
Overview
10
10
years of professional experience
Work History
Marketing Associate / Head of Events
ALL IN ALL NETWORK
New York, NY
05.2025 - Current
Executed community events and brand experiences for 200+ members, coordinating timelines, communications, logistics, and enhancing member engagement.
Managed weekly member communications across email, social media, and in-person interactions, ensuring clarity and consistency in messaging.
Develop promotional strategies, event materials, and communications tailored to member engagement and organizational goals.
Coordinate multiple concurrent projects and priorities while supporting a fast-moving community and leadership team.
Directed visual content, photography, and video production, effectively managing deadlines and collaborating with cross-functional teams.
Photographer & Content Creator
FOUNT CHURCH LCC
New York, NY
03.2022 - 01.2025
Managed content and communications for a digital audience of 30K+ followers, ensuring timely delivery amidst recurring deadlines and diverse stakeholder needs.
Increased average engagement rate by 24% through strategic planning, communication, and audience-focused execution.
Coordinated photo and video projects for events and community initiatives, driving impactful storytelling from planning through delivery.
Mentored volunteers and facilitated team coordination for media production and live events, enhancing collaborative efforts.
Account Manager
ITAÚ UNIBANCO
Belo Horizonte / São Paulo
02.2017 - 01.2021
Increased client retention by 22% through proactive relationship management, tailored financial strategies, and consistent follow-up.
Managed client relationships as primary point of contact, handling sensitive financial information and time-critical requests with discretion.
Managed a portfolio of 500+ business clients and handled more than $1.5M in monthly transactions in a high-trust banking environment.
Conducted financial analysis to identify growth opportunities and assess client needs, supporting informed business decisions.
Conducted financial analysis to identify growth opportunities, assess client needs, and support business decision-making.
Cultivated long-term relationships through effective communication and high-touch service; recognized by DIOP National Award for Excellence in Client Relations (2018–2019).
Education
Bachelor - Business Administration
CUNY
New York
Bachelor - Political Science & Communication
Columbia University
New York
Skills
Executive & Administrative Support Calendar & Event Coordination Client Relationship Management Business Operations Confidential Information Financial Analysis Expense & Transaction Management Strategic Communication Problem Solving Microsoft Office AI-Assisted Research Portuguese & English
Personal Information
Title: EXECUTIVE SUPPORT | BUSINESS OPERATIONS | CLIENT RELATIONS