Jessica Gomez
Amarillo,TX
Summary
Upbeat, customer-focused Store Leader with 20 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
Work History
Store Team Leader
American Eagle Outfiters
Amarillo, TX
01.2022 - Current
- Delivered exceptional customer team by selecting, training and developing store brand ambassadors.
- Directed daily operations and supervised a team of 10-25 associates in a retail store environment.
- Assisted with interviewing potential candidates for open positions within the store.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Managed payroll and scheduling to optimize sales and customer experience within budget requirements.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Established culture of inspiration and commitment to drive organization's goals and strategies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
General Manager
JCPenney
Amarillo, TX
10.2017 - 11.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated work to staff, setting priorities and goals.
Store Manager
Fanzz
Odessa, TX
07.2016 - 10.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store associates.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
GED -
Brazosport College
Lake Jackson, TX05-2000
Skills
- Brand Awareness
- Sales Analysis
- Supply Ordering
- Loss Prevention
- Coaching and Mentoring
- Social Media Marketing
- Employee Scheduling
- Strong leadership
- Sales Tracking
- Merchandise Display
- Customer Engagement
- Workplace Safety
- Stock replenishment
- Returns and exchanges
- Cash Handling Accuracy
- Store maintenance
Accomplishments
I have traveled with different brands to assist other stores for floorset, trainings, store openings/closings,recruiting and staff development.
I have won a training competition for Fanzz, and the video created, is being used in training modules.
My first holiday with AE, I won a cruise based off of daily key metrics.
I have received several 10+ customer service awards, after being mystery shopped.
Timeline
Store Team Leader
American Eagle Outfiters
01.2022 - Current
General Manager
JCPenney
10.2017 - 11.2021
Store Manager
Fanzz
07.2016 - 10.2017
GED -
Brazosport College