Jessica Gonzales
Piketon,OH
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Community Action Committee Of Pike County
Piketon, OH
11.2023 - Current
- Greet visitors and customers upon arrival, offer assistance, and answer questions.
- Direct incoming calls to the appropriate people or departments.
- Provide clerical support to company employees by copying, faxing, data entry, and filing documents.
- Record inventory and maintaine a clean reception and office area.
Delivery Driver
Bryan Cowdery Incorporated
Chillicothe
04.2022 - 10.2022
- Sorted and loaded packages onto box truck for daily route
- Drove box truck to deliver packages to customers
- Unloaded pick-ups at warehouse at the end of the day
Chief Administrative Officer
Big Bark Tree Service LLC
Piketon, OH
03.2020 - 04.2022
- Oversaw daily administrative duties; scheduling, in/outbound calls, collecting payments, record keeping, etc.
- Interviewed, supervised, and motivated staff members
- Marketing and advertising
- Sales
Groundman
Big Bark Tree Service LLC
Piketon, OH
02.2020 - 04.2022
- Heavy equipment operating
- General labor
- Driving work trucks transporting equipment and employees
High Balance Account Representative
Signet Jewelers Incorporated
Akron, OH
02.2014 - 11.2015
- Analyzed accounts for delinquencies and issues
- Processed payments over the phone
- Documented requests, problems, and solutions offered into CACS system
- In/outbound calls
- Consistently exceeded quota through negotiation and customer service skills
- Top 5% quality assurance and compliance scores in department
Education
Advanced Cosmetology License -
Brown Aveda Institute
Strongsville, OH09.2016
High School Diploma -
TRECA Digital Academy
01.2014
Skills
- Business administration
- Project management
- Negotiation
- Business development
- Leadership
- Safety and compliance
- Planning, coordinating, and scheduling
- Multitasking abilities
- Analytical skills
- Conflict resolution
- Detail-oriented
- Organization
- Credit and collections
- Heavy equipment operation
- General labor
- Customer service
Timeline
Front Office Assistant
Community Action Committee Of Pike County
11.2023 - Current
Delivery Driver
Bryan Cowdery Incorporated
04.2022 - 10.2022
Chief Administrative Officer
Big Bark Tree Service LLC
03.2020 - 04.2022
Groundman
Big Bark Tree Service LLC
02.2020 - 04.2022
High Balance Account Representative
Signet Jewelers Incorporated
02.2014 - 11.2015
Advanced Cosmetology License -
Brown Aveda Institute
High School Diploma -
TRECA Digital Academy