Overview
Work History
Education
Skills
Timeline
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Jessica Gonzales

Jessica Gonzales

Piketon,OH

Overview

10
10
years of professional experience

Work History

Front Office Assistant

Community Action Committee Of Pike County
11.2023 - Current
  • Greet visitors and customers upon arrival, offer assistance, and answer questions.
  • Direct incoming calls to the appropriate people or departments.
  • Provide clerical support to company employees by copying, faxing, data entry, and filing documents.
  • Record inventory and maintaine a clean reception and office area.

Delivery Driver

Bryan Cowdery Incorporated
04.2022 - 10.2022
  • Sorted and loaded packages onto box truck for daily route
  • Drove box truck to deliver packages to customers
  • Unloaded pick-ups at warehouse at the end of the day

Chief Administrative Officer

Big Bark Tree Service LLC
03.2020 - 04.2022
  • Oversaw daily administrative duties; scheduling, in/outbound calls, collecting payments, record keeping, etc.
  • Interviewed, supervised, and motivated staff members
  • Marketing and advertising
  • Sales

Groundman

Big Bark Tree Service LLC
02.2020 - 04.2022
  • Heavy equipment operating
  • General labor
  • Driving work trucks transporting equipment and employees

High Balance Account Representative

Signet Jewelers Incorporated
02.2014 - 11.2015
  • Analyzed accounts for delinquencies and issues
  • Processed payments over the phone
  • Documented requests, problems, and solutions offered into CACS system
  • In/outbound calls
  • Consistently exceeded quota through negotiation and customer service skills
  • Top 5% quality assurance and compliance scores in department

Education

Advanced Cosmetology License -

Brown Aveda Institute
Strongsville, OH
09.2016

High School Diploma -

TRECA Digital Academy
01.2014

Skills

  • Business administration
  • Project management
  • Negotiation
  • Business development
  • Leadership
  • Safety and compliance
  • Planning, coordinating, and scheduling
  • Multitasking abilities
  • Analytical skills
  • Conflict resolution
  • Detail-oriented
  • Organization
  • Credit and collections
  • Heavy equipment operation
  • General labor
  • Customer service

Timeline

Front Office Assistant

Community Action Committee Of Pike County
11.2023 - Current

Delivery Driver

Bryan Cowdery Incorporated
04.2022 - 10.2022

Chief Administrative Officer

Big Bark Tree Service LLC
03.2020 - 04.2022

Groundman

Big Bark Tree Service LLC
02.2020 - 04.2022

High Balance Account Representative

Signet Jewelers Incorporated
02.2014 - 11.2015

Advanced Cosmetology License -

Brown Aveda Institute

High School Diploma -

TRECA Digital Academy

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Jessica Gonzales