Jessica Gonzalez
Blackstone,MA
Summary
I am experienced working as part of a team, using my thought process and personality to ensure that our shared and individual goals are met. I am familiar with project management, workflow optimization, and time management. I want to bring my knowledge of customer service and support your business and meet your customer needs. As a highly efficient cosmetologist, I am well established in fast-paced and challenging environments. I have dealt with customers that have been frustrated and defused intense situations. I'm hardworking, passionate, and eager to learn a new field. I am always ready to help the team and myself achieve company goals and uphold company standards.
Overview
10
10
years of professional experience
Work History
Team Member
D'Angelo Grilled Sandwiches
Milford, MA
09.2021 - 02.2022
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Hair Dresser
SmartStyle Hair Salon
Bellingham, MA
12.2015 - 06.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks in a shared environment.
- Built solid and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained regular client list of repeat customers while handling walk-in clients daily.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept detailed records of customer information and services provided to increase return customers.
Team Member
Marshalls Department Store
Franklin, MA
04.2012 - 02.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed solid cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payments for order totals.
- Maintained a productive, efficient approach to all tasks.
Education
Cosmetology License -
Empire Beauty School - Framingham
Framingham, MA08.2015
High School Diploma -
Bellingham High School
Bellingham, MA05.2014
Skills
- Continuous Development
- Quality Standards
- Quality Inspections
- Following Instructions
- Attention to Detail
- Area and Facility Cleaning
- Willingness to Learn
- Customer Service
- Cooperative Relationships
- Workplace Safety
- Organizing Work Stations
- Clear Communication
- Proper Food Storage
- Food Preparation Techniques
- Cash Handling
- Safe Food Handling Practices
Timeline
Team Member
D'Angelo Grilled Sandwiches
09.2021 - 02.2022
Hair Dresser
SmartStyle Hair Salon
12.2015 - 06.2021
Team Member
Marshalls Department Store
04.2012 - 02.2016
Cosmetology License -
Empire Beauty School - Framingham
High School Diploma -
Bellingham High School
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