Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Jessica Gonzalez

Jessica Gonzalez

BURBANK,Illinois

Summary

Attentive Bilingual with a record of success managing administrative challenges. Hands-on professional. Recognized for my dynamic work ethic and team player attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Clerk

Rowe Elementary School
Chicago, IL
04.2018 - Current
  • Lead the day-to-day operations for Rowe Elementary building (540 students)
  • Responsible for collecting, tracking, maintaining, and entering physical and immunization records for students
  • Oversee the recruitment & enrollment process for new students each year, including creating and tracking the applications of all prospective applicants
  • Oversee the ordering and tracking of approximately 50 teachers’ school supply budgets throughout the year
  • Provide positive customer service to parents, including listening to concerns and providing them with productive resolutions when needed
  • Lead the communication effort with parents through all available methods, including email, text messages, flyers, and social media, in regard to upcoming events, school requirements, parent information, and all other operational needs

Customer Service Lead

Lowe's
Chicago, Illinois
04.2016 - 04.2018
  • Job Order Contractor to Chicago Housing Authority
  • Fulfills orders and resolve order issues.
  • Order management including initiating new customer orders
  • Vendor correspondence for special orders
  • Establish and maintain loyal client base and positive rapport


Head Cashier

Jewel (Merged From Dominick's To Jewel )
Chicago, IL
01.2014 - 04.2016
  • Provided quality customer service
  • Supervised and communicated clear expectations to team members
  • Provided daily in-store accounting services
  • Cash handling

Head Bookkeeper

Dominick's Finer Foods
Chicago, IL
06.2004 - 12.2013
  • Prepared all daily and weekly sales cash and credit reports
  • Distributed, collected, and managed tills for all cashiers
  • Prepared bank deposits
  • Verified safe and ordered currency for the store as needed
  • Cash handling

Education

High School Diploma -

John F, Chicago, IL
06.2004

Skills

  • Customer Service
  • Attention to detail
  • Time management
  • Strong relationships
  • Materials Organization
  • Records Organization
  • Accounting
  • Leadership
  • Problem Solving
  • MS Office proficiency

Certification

Paraprofessional License - April 2016

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Clerk - Rowe Elementary School
04.2018 - Current
Customer Service Lead - Lowe's
04.2016 - 04.2018
Head Cashier - Jewel (Merged From Dominick's To Jewel )
01.2014 - 04.2016
Head Bookkeeper - Dominick's Finer Foods
06.2004 - 12.2013
John F - High School Diploma,

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Jessica Gonzalez