Jessica Gonzalez
Elk Grove,CA
Summary
Positive and upbeat Night Auditor successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Night Auditor
Best Western Hotel
07.2022 - Current
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
Car Sales Representative
Honda
06.2022 - 10.2023
- Greet customers arriving at the dealership, showcase the dealership’s vehicles and explain their features and warranties
- Answer questions about cars, financing and the purchase process
- Accompany customers on test drives, collect licenses and documentation, and negotiate car prices and trade-in values for customers’ vehicles
- I get in contact past customers to ensure they are satisfied with their vehicles
Business Development Center (BDC)
Honda
03.2021 - 06.2022
- Answer phone calls about any questions within service, recalls, due bills, blue tags, warranty information, tires and maintenance packages
- Make appointments on CDK, give pricing or quotes on our services, follow up on customers’ service, and reach out to customers on recalls using interactive network
- Order parts on active recalls or parts that need to get replaced.
Management Trainee
Enterprise Holdings
04.2018 - 04.2020
- Assisted customers with a smile and got them into their rental vehicles efficiently, while using ECARS 2.0, Ralph, Unit Services, and the launch pad
- Picked up customers and answered any questions they have
- Managed and reported damaged vehicles on LDR (Loss Damage Report) to shop any vehicles needed to get repaired
- Used RFS (Rental Financial Services) to charge our corporate accounts and refund money to customers
- Listened attentively to customers and made sure I gave them the best service possible.
Inventory Control Specialist
Stillwater Orchards
05.2014 - 08.2018
- Confirm counts and documentation on receiving fruit, packaging material and miscellaneous item
- Weigh all incoming fruit bins maintaining proper and accurate counts and weights for each customer
- Double check accuracy of all paperwork and resolves all related problems as they arise
- Perform physical inventories and monitors inventories in
- Adjust and report if necessary
- Set and attain goals and working within deadlines
- Maintain communication with growers for updated estimates and communicates information with shed departments
- Follow food safety and safety policies
Education
Bachelors of Arts -
California State University, Los Angeles
Los Angeles, CA05.2018
Associate in Science Administration -
American River College
Sacramento, CA05.2016
Skills
- Bilingual (English & Spanish)
- Task Management
- Organized
- Proficient in Microsoft Applications (Word, PowerPoint, Excel)
- Ability to work in team friendly or independent workplace
- Time Oriented
- Initiative and Proactivity
- Generating Reports
- Guest Services
- Sales and Marketing
- CRM software expertise
- Strong multitasking
Timeline
Front Desk Night Auditor
Best Western Hotel
07.2022 - Current
Car Sales Representative
Honda
06.2022 - 10.2023
Business Development Center (BDC)
Honda
03.2021 - 06.2022
Management Trainee
Enterprise Holdings
04.2018 - 04.2020
Inventory Control Specialist
Stillwater Orchards
05.2014 - 08.2018
Bachelors of Arts -
California State University, Los Angeles
Associate in Science Administration -
American River College