Summary
Overview
Work History
Skills
Timeline
Generic

Susana Laureano

HUTTO,TX

Summary

Dynamic and detail-oriented professional with extensive experience at Holiday Inn, excelling in customer service and financial accuracy. Bilingual in English and Spanish, I foster welcoming environments while effectively managing cash transactions. Proven ability to collaborate with teams and maintain organization, ensuring seamless operations and guest satisfaction.

Experienced hospitality professional prepared for role with strong background in customer service, financial reconciliation, and administrative tasks. Known for seamless team collaboration, reliability, and adaptability to changing needs. Skilled in reservation systems, guest relations, and night audit procedures. Proven ability to maintain high standards and deliver consistent, quality results.

Overview

8
8
years of professional experience

Work History

Front Desk Night Auditor

Holiday Inn
Round Rock, TX
01.2025 - Current
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Laundry Attendant

La Quinta By Kalahari Resorts & Conventions
Round Rock, TX
11.2022 - 03.2024
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.

Front Desk Receptionist

La Quinta
Round Rock
08.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Machine Operator

Texas Beauty Labs
Round Rock, TX
06.2017 - 02.2019

• Operate label machine..

  • Operated manual machining for assembling injection
  • Keen attention to detail
  • Performed daily and weekly safe set and shut-down activities
  • Oversaw work orders.
  • Fill Up papers
  • Experienced in verifying production logs or products in production
  • Inspected products for irregularities, imperfections or quality concerns
  • Assembled units in a timely fashion

Skills

  • Time management
  • Credit and cash payments
  • Welcoming guests
  • Customer assistance
  • Customer service
  • Patience and empathy
  • Organization skills
  • Friendly, positive attitude
  • Bilingual / English - Spanish
  • Teamwork and collaboration

Timeline

Front Desk Night Auditor

Holiday Inn
01.2025 - Current

Front Desk Receptionist

La Quinta
08.2023 - 02.2024

Laundry Attendant

La Quinta By Kalahari Resorts & Conventions
11.2022 - 03.2024

Machine Operator

Texas Beauty Labs
06.2017 - 02.2019
Susana Laureano