JESSICA Gonzalez
Deltona,FL
Summary
Proven track record in enhancing customer satisfaction and store profitability during tenure at Publix, demonstrating exceptional organizational skills and customer service excellence. Skilled in merchandise strategies and effective communication, I significantly contributed to team efforts and store success. Adaptability and a keen eye for detail underpin my professional approach.
Overview
19
19
years of professional experience
Work History
Liquor Clerk
Publix
03.2018 - Current
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing knowledgeable recommendations on various liquor products.
- Contributed to loss prevention efforts by vigilantly monitoring the sales floor for potential theft or security concerns.
- Helped maintain an orderly backroom storage area by organizing products according to company guidelines.
- Maintained a clean and organized store environment, fostering a pleasant shopping atmosphere for customers.
- Increased store profitability by effectively merchandising liquor products in visually appealing displays.
- Participated in ongoing training sessions to stay current on industry trends and product knowledge, enhancing overall job performance.
- Collaborated with fellow team members to optimize workflow during peak hours, resulting in shorter wait times for customers.
Cashier
K.B. Toys
09.2005 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
LPN
Universidad InterAmerican
Hatillo, P.R.Skills
- Cleanliness Maintenance
- Organizational abilities
- Cash handling proficiency
- Merchandising Strategies
- Stock rotation practices
- Age Verification
- Shelf stocking efficiency
- Customer Service
- Customer Assistance
- Stocking and Replenishing
- Cash Management
- Payment Processing
- ID Verification
- Shipment Verification
- Product Recommendations
- Identification checks
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Excellent Communication
- Team Cooperation
- Organizational Skills
- Cash Handling
- Organization
- Inventory and Stocking
- Store Organization
- Store Opening and Closing
- Engaging with Diverse Customers
- Professionalism
- Basic Mathematics
- Ability to Lift 40 pounds
- Product and Service Sales
- Merchandise Receiving and Handling
- Register Opening and Closing
crochet and make deserts to sale
I crochet anything from baby clothes to beach bags. all year long I make puertorriquen popsicles they are called "limber", for the holyday's i make coquito and tres leches.
Languages
Spanish
Native or Bilingual
Timeline
Liquor Clerk
Publix
03.2018 - Current
Cashier
K.B. Toys
09.2005 - 12.2007
LPN
Universidad InterAmerican