Jessica Gonzalez
Winter Garden,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions.
Overview
7
7
years of professional experience
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Step Up For Students
12.2020 - 07.2023
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Answered 50+ customer telephone calls promptly per day to avoid on-hold wait times.
- Quickly and accurately answered customer questions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Effective liaison between customers and internal departments.
FRONT DESK + MEDICAL ASSISTANT
FLORIDA LOWER EXTREMITY
05.2018 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked about 20+ patient insurance, demographic and health history per day to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
SALES ASSOCIATE + OFFICE ASSISTANT
MR. TUX, DRESSES FOUR ME
11.2016 - 11.2017
- Assisting 15+ customers per day in finding dresses for special events.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
AA - BIOLOGY, Dietetics And Nutrition
MIAMI-DADE COLLEGE
Miami, FLGSELS Diploma -
Miami Dade College
Miami, FLHIGH SCHOOL DIPLOMA -
FELIX VARELA SENIOR HIGH
Miami, FL06.2016
Skills
- Fluent in English and Spanish
- Proficiency in Microsoft Office
- Experienced in Programs like Health Fusion and Practice EHR
- Patient and Empathetic
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Step Up For Students
12.2020 - 07.2023
FRONT DESK + MEDICAL ASSISTANT
FLORIDA LOWER EXTREMITY
05.2018 - 03.2020
SALES ASSOCIATE + OFFICE ASSISTANT
MR. TUX, DRESSES FOUR ME
11.2016 - 11.2017
AA - BIOLOGY, Dietetics And Nutrition
MIAMI-DADE COLLEGE
GSELS Diploma -
Miami Dade College
HIGH SCHOOL DIPLOMA -
FELIX VARELA SENIOR HIGH
Similar Profiles
Amy AllmanAmy Allman
Assistant Director of Learning Development at Step Up For StudentsAssistant Director of Learning Development at Step Up For Students
K. SHELANE HAWKK. SHELANE HAWK
Service Ambassador at Step Up For StudentsService Ambassador at Step Up For Students
Leilani StevensLeilani Stevens
Customer Service Supervisor at Step Up For StudentsCustomer Service Supervisor at Step Up For Students