Gisell Casildo
Houston,TX
Summary
Experienced Bilingual Customer Service Representative with 8 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Thank you for taking the time to review my qualifications.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Working Solutions
10.2022 - Current
- Independent contractor
- Assisting customers via inbound calls regarding account information, making purchases, processing payments.
- Assisting customers via chat and email regarding account information and order status , or disputes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Verizon Wireless Customer Service Representative
Recruiter.com
10.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Worked effectively in fast-paced environments.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Bilingual Customer Service Representative
Globe Life
02.2021 - 08.2021
- Process payments
- Data entry
- Updated customers personal information.
- Answered any questions in regards to their life insurance account and payment inquiries.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed 50-100 high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Cashier/Customer Service
Drive Away Autos
01.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06.2015
Skills
- Telecommunications support specialist
- Fluent in Spanish
- Skilled in multilingual interactions
- Sales
- Strong organizational abilities
- Efficient data entry
- Technical troubleshooting
- Point of sale expertise
- Fundamental computer proficiency
- Payment Processing
Languages
Spanish
English
Timeline
Remote Customer Service Representative
Working Solutions
10.2022 - Current
Verizon Wireless Customer Service Representative
Recruiter.com
10.2021 - 10.2022
Bilingual Customer Service Representative
Globe Life
02.2021 - 08.2021
Cashier/Customer Service
Drive Away Autos
01.2018 - 08.2018
High School Diploma -
North Shore Senior High School
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