Helene Kourouma
Frisco,TX
Summary
Highly organized and resourceful Virtual Assistant with experience in administrative support, Social Media management, project management, and customer service. Proven track record of managing multiple tasks efficiently, supporting executive teams, and enhancing operational productivity. Adept at using various tools and technologies to streamline workflows and improve communication.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
ProTax Refunds
Irving, TX
07.2017 - 04.2019
- Handled inbound customer calls and emails from a remote location, providing support for [product/service] inquiries, issues, and complaints
- Achieved and maintained high customer satisfaction scores through effective communication and problem resolution
- Utilized CRM software to document customer interactions, update records, and escalate issues as needed
- Collaborated with remote team members and supervisors to ensure seamless service delivery and achieve team goals.
Remote Administrative Assistant
Genpact
09.2022 - 06.2024
- Responsible for regular company communication, including circulation of internal newsletters and external marketing materials
- Assisted in planning and executing company events and meetings, ensuring all logistics were handled smoothly
- Utilized scheduling software, namely Google Calendar, in collaboration with consultants, to maintain schedules and facilitate events coordination
- Coordinate with clients to understand their needs and deliver tailored solutions, resulting in a high client satisfaction rate
- Develop and maintain client databases, preparing reports and documents as required
- Performed research and compiled data for a project that resulted in a 10% increase in website traffic and a 7% increase in social media engagement.
Virtual Assistant
Freelance Virtual Assistant/ Social Media Manager,
Irving, TX
10.2020 - 03.2022
- Provided a full time virtual quality online service to Companies and Clients all over the world
- Organizes all social media posts
- Prepare customer spreadsheets and keep online records
- Responding to emails and phone calls
- Book travel and accommodations.
Education
Certified Administrative Professional (CAP) -
International Association of Administrative Professionals (IAAP)
01.2022
Associate Applied Science in Business Administration and Management -
Richland County College
Dallas, Texas01.2019
Skills
- Fluent in English and French
- Excellent verbal and written communication skills
- Experienced with Microsoft Office suite
- Attention to detail
- Customer Service
- Project Management
- Ability to Multitask
- Experience with remote communication tools (eg, Zoom, Slack)
- Proficient in CRM software
- Strong problem-solving and decision-making abilities
- Ability to work independently and manage time effectively
- Appointment Scheduling
- Data Entry
Personal Information
Title: Virtual Assistant
Timeline
Remote Administrative Assistant
Genpact
09.2022 - 06.2024
Virtual Assistant
Freelance Virtual Assistant/ Social Media Manager,
10.2020 - 03.2022
Remote Customer Service Representative
ProTax Refunds
07.2017 - 04.2019
Certified Administrative Professional (CAP) -
International Association of Administrative Professionals (IAAP)
Associate Applied Science in Business Administration and Management -
Richland County College