Jessica Gonzalez
Fort Worth,TX
Summary
Dynamic and detail-oriented professional with proven organization and time management skills honed at Wen Parker Logistics. Achieved significant improvements in quality control processes while fostering strong client relations. Adept at data entry and appointment scheduling, ensuring efficient operations and enhanced customer satisfaction. Committed to excellence and continuous improvement in all tasks.
Overview
6
6
years of professional experience
Work History
Receptionist
Josie"s Income Tax & Notary
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Warehouse Worker
Willamson Dickies Warehouse
11.2018 - 05.2019
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Streamlined the order picking process by implementing effective storage organization techniques for easy product retrieval.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Team Associate
Panda Express Restaurant
07.2019 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Quality Control Inspector
Wen Parker Logistics
05.2021 - 06.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
Timeline
Receptionist
Josie"s Income Tax & Notary
12.2023 - Current
Quality Control Inspector
Wen Parker Logistics
05.2021 - 06.2022
Team Associate
Panda Express Restaurant
07.2019 - 05.2021
Warehouse Worker
Willamson Dickies Warehouse
11.2018 - 05.2019
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