Jessica Gonzalez
Midland
Summary
Detail-oriented professional with extensive experience as a Medical Receptionist at The Eye Institute, excelling in customer service and insurance verification. Proven ability to enhance data accuracy and streamline appointment processes, demonstrating strong organizational skills and meticulous attention to detail. Committed to maintaining confidentiality and improving patient satisfaction.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
HH Brand Welding
Odessa, TX
06.2017 - 12.2025
- Maintained organized filing system for physical and digital documents to enhance retrieval efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Prepared and filed tax forms
- Collected and reported yearly expenses
Medical Receptionist
The Eye Institute
Midland, TX
05.2015 - 06.2017
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Maintained organized patient records to ensure data accuracy.
- Collaborated with medical staff to streamline appointment flow.
- Responded to patient inquiries via phone and in-person communication.
- Trained new staff on front desk protocols and software usage.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional communication
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Medical Receptionist
Institute of Pain Management
Midland, TX
06.2010 - 10.2011
- Managed patient scheduling and appointments efficiently.
- Assisted in verifying insurance information for incoming patients.
- Handled patient inquiries and provided exceptional customer service.
- Maintained accurate electronic health records to support clinical staff.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Insurance Specialist
The Eye Institue
Midland, TX
11.2009 - 06.2010
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Verified patient insurance coverage and benefits for medical claims.
- Filed patient charts back
- Filed insurance claims by dates, or by insurance companies
Education
Medical Office Specialist -
Southeastern Career Institute
Midland, TX09-2009
High School Diploma -
Lee High School
Midland, TX05-2009
Skills
- Data entry
- Accuracy and attention to detail
- Time management
- File management
- Customer Service-oriented
- Independent worker
- Word processing
- Filing and data archiving
- Problem-solving
- Office administration
- Maintains confidentiality
- Document scanning
- Document processing
- Work prioritization
- Proofreading
- Meticulous attention to detail
- Mail handling
- Customer relationship management
- Bookkeeping
- Multi-line phone proficiency
- Insurance eligibility
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Fast learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
HH Brand Welding
06.2017 - 12.2025
Medical Receptionist
The Eye Institute
05.2015 - 06.2017
Medical Receptionist
Institute of Pain Management
06.2010 - 10.2011
Medical Insurance Specialist
The Eye Institue
11.2009 - 06.2010
Medical Office Specialist -
Southeastern Career Institute
High School Diploma -
Lee High School