Jessica Gonzalez
La Palma,CA
Summary
Relationship-driven professional with 15+ years building client trust and driving revenue in high-touch service environments, including a Forbes Travel Guide–recognized property. Formally trained in consultative, high-ticket sales through SheSells Academy. Skilled at identifying client needs, explaining complex offerings clearly, and guiding decision-makers toward the right solution now applying that foundation to commercial insurance and risk management sales.
Overview
15
15
years of professional experience
Work History
Front Desk Agent & Supervisor
Pasea Hotel & Spa
Huntington Beach, California
04.2024 - 04.2026
- Drove upsell and revenue conversations with guests, translating add-on services into measurable revenue gains
- Built trust quickly with clients in high-stakes moments, resolving concerns and closing on solutions in real time
- Trained and supervised staff on sales conversation standards and brand voice
- Delivered service recognized by Forbes Travel Guide, reflecting consistent professionalism under pressure
Client Relationship Manager
Medicactus
Buena Park, California
01.2022 - 01.2024
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Maintained consistent service standards and client satisfaction
- Served as primary point of contact for client accounts, resolving issues and maintaining long-term relationships
- Analyzed data from surveys and other sources to determine customer satisfaction levels.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Advised senior management on best practices related to client relationship management.
Hair Stylist
Self Employed Services
Los Angeles, California
08.2011 - 01.2017
- Cultivated strong value-added relationships with clients by delivering accurate service and product knowledge to drive earnings.
- Built and retained a loyal client base through consultative service and long-term relationship management
- Managed client scheduling, service recommendations, and repeat business independently
- Developed relationships with new clients through referrals from existing customers.
Education
High Ticket Sales Certification
She Sells Academy
05-2026
Skills
- Consultative/High-Ticket Sales
- Client Needs Assessment
- Relationship Building & Retention
- Objection Handling
- Vendor & Account Management
- Team Training & Oversight
- Up-selling & Revenue Growth
- Communication & Presentation
Timeline
Front Desk Agent & Supervisor
Pasea Hotel & Spa
04.2024 - 04.2026
Client Relationship Manager
Medicactus
01.2022 - 01.2024
Hair Stylist
Self Employed Services
08.2011 - 01.2017
High Ticket Sales Certification
She Sells Academy