Jessica Gonzalez Tamay
Corona,NY
Summary
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success. A certified technician who day by day is whiling to try new experiences in order to provide the best patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreen's Pharmacy
08.2023 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Technician Trainee
LA GUARDIA PHARMACY
07.2019 - 06.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Pharmacy Assistant
37TH AVE PHARMACY
12.2021 - 06.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Pharmacy Cashier
CORONA PHARMACY
02.2019 - 07.2019
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
Education
No Degree - Criminal Justice
LaGuardia Community College
Long Island City, NYLEADERSHIP AND PUBLIC SERVICE HIGH SCHOOL
Manhattan, NY06-2020
Skills
- Pharmacy operations management
- Drug inventory management
- Direct patient care
- Immunizations
- Insurance billing
- Medication dispensing
- Medication ordering
- Medication storage
- Employee supervision
Certification
- Certified Pharmacy Technician (PTCB) 07,2024
- Certified Immunizer (APHA) 08,2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Manager
Walgreen's Pharmacy
08.2023 - Current
Pharmacy Assistant
37TH AVE PHARMACY
12.2021 - 06.2022
Pharmacy Technician Trainee
LA GUARDIA PHARMACY
07.2019 - 06.2023
Pharmacy Cashier
CORONA PHARMACY
02.2019 - 07.2019
No Degree - Criminal Justice
LaGuardia Community College
LEADERSHIP AND PUBLIC SERVICE HIGH SCHOOL
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