Jessica Goode
Sales Representative
Virginia Beach,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Cox Communications
02.2021 - Current
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Branch Manager Trainee
Lendmark Financial Services
09.2019 - 02.2021
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
Personal Loan Specialist
OneMain Financial Services
11.2017 - 09.2019
- Monitored pipelines to track and log status of loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Exceeded goals through effective task prioritization and great work ethic.
District Training Manager
Check Into Cash
01.2016 - 11.2017
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Shift Leader
Cracker Barrel Old County Store
04.2011 - 01.2016
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC 10.2014 - 6 2018
Advanced Diploma - undefined
Skills
Strong organizational focusundefined
Timeline
Inbound Sales Representative
Cox Communications
02.2021 - Current
Branch Manager Trainee
Lendmark Financial Services
09.2019 - 02.2021
Personal Loan Specialist
OneMain Financial Services
11.2017 - 09.2019
District Training Manager
Check Into Cash
01.2016 - 11.2017
Bachelor of Science - Business Administration And Management
Strayer University
10.2014 - 6 2018
Shift Leader
Cracker Barrel Old County Store
04.2011 - 01.2016
Advanced Diploma - undefined
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