Jessica Gooden
Jacksonville,AL
Summary
Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.
Highly motivated, creative and flexible individual with a diverse variety of work experience. Especially skilled at building effective/productive working relationships with internal and external clients.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Cheaha Adult and Pediatric Medicine
11.2021 - 10.2022
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Completes records by recording patient examination, treatment, and test results
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Reginal Health Management Corp.
08.2019 - 11.2021
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Completes records by recording patient examination, treatment, and test results
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Anniston Medical Clinic
07.2018 - 08.2019
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Completes records by recording patient examination, treatment, and test results
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Direct Support Professional
Key Foundation Inc.
08.2016 - 07.2017
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Maintained accurate case management reports
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Child Nutrition
Anniston City BOE
08.2011 - 08.2015
- Prepare quality food according to a planned menu of tested, uniform recipes
- Maintain a clean and organized work/storage area
- Demonstrate knowledge and follow care with use of the equipment
- Maintain sanitary working conditions to eliminate contamination
- Meet all scheduled meal times, portions, and serve the food as required by departmental policies and procedures
- Assist in recording food requisitions and request orders of necessary supplies
- Maintain personal appearance and hygiene
- Promote teamwork and interaction with fellow staff members
- Assisted child nutrition director with procurement research and acquisition.
- Complied with federal, state, and local regulations for child nutrition programs, maintaining meticulous records as required.
- Led successful grant-writing efforts securing additional funding for child nutrition programming enhancements.
- Supported compliance with federal, state, and local regulations regarding child nutrition programs.
Cashier
Murphy’s USA
07.2010 - 08.2011
- Serviced, cleaned and supplied public restrooms
- Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming around equipment
- Restocked retail items on shelves
- Refilled towel dispenser and soap dispensers
- Maintained supplies, tools, and equipment and storage areas
- Refilled the exterior washing dispensers with towels
- Cleaned and swept parking lot
- Refilled propane tanks, check pressure gauges and restocked supplies
- Washed windows, glass partitions, and mirrors with different cleaning agents
- Cleaned and scrubbed garbage cans and replaced with liners
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Home Health Aide
Home Health
01.2009 - 07.2010
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Support patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
- Updates job knowledge by participating in educational opportunities
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
- Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Secretary
Customer 1st Satellite
04.2008 - 01.2009
- Examined correspondence and replied as instructed
- Received telephone calls and directed as and where necessary
- Arranged conferences and meetings along with travel arrangements
- Maintained schedules and follow ups
- Organized events both internally and externally
- Maintained filing and inventory procedures
- Directed visitors to the office to appropriate staff members
- Responded to public inquiries
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
MANAGER
HILTON HEAD HOSPITALITY
08.2005 - 09.2007
- Monitored all projects and ensured completion of work according to required guidelines
- Supervised work of staff and assigned work to employees
- Developed summaries of shifts and submitted to management
- Trained subordinates in developing practices to improve performance
- Coordinated training programs and participated in briefings to be made to clients
- Determined strategies and changes in duties of staff to achieve project goals
- Handled close out for shift duties, prepared necessary paperwork and clean fundraising stations
- Documented reports of everyday call center operations
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
TELEMARKETER
HILTON HEAD HOSPITALITY
06.2004 - 12.2004
- Influenced customers to buy or retain product or service by following a prepared script to give product reference information
- Documented transactions by completing forms and record logs
- Maintained database by entering, verifying, and backing up data
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
Associate of Science - Nursing
Gasden State Community College
Centre, AL12-2025
Certified - Practical Nursing
Gadsden State Community College
Gadsden, AL05-2025
Certified Medical Assistant -
Jefferson State Community College
Pell City, AL06.2018
Dental Assistant -
Dental Staffing School
Pelham, AL05.2015
GED -
Gadsden State
Anniston, AL06.2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
Timeline
Medical Assistant
Cheaha Adult and Pediatric Medicine
11.2021 - 10.2022
Medical Assistant
Reginal Health Management Corp.
08.2019 - 11.2021
Medical Assistant
Anniston Medical Clinic
07.2018 - 08.2019
Direct Support Professional
Key Foundation Inc.
08.2016 - 07.2017
Child Nutrition
Anniston City BOE
08.2011 - 08.2015
Cashier
Murphy’s USA
07.2010 - 08.2011
Home Health Aide
Home Health
01.2009 - 07.2010
Secretary
Customer 1st Satellite
04.2008 - 01.2009
MANAGER
HILTON HEAD HOSPITALITY
08.2005 - 09.2007
TELEMARKETER
HILTON HEAD HOSPITALITY
06.2004 - 12.2004
Associate of Science - Nursing
Gasden State Community College
Certified - Practical Nursing
Gadsden State Community College
Certified Medical Assistant -
Jefferson State Community College
Dental Assistant -
Dental Staffing School
GED -
Gadsden State
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