Matthew Craig
Jacksonville,AL
Summary
Results-driven sports management professional with experience in athletic administration, event operations, and athletic coaching. Proven ability to support athletic department leadership, working closely with coaches and administrative staff to ensure smooth day-to-day operations. Committed to fostering a professional environment, and delivering high-quality support for student-athletes and athletic programs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
AFC Development-FEMA
09.2025 - Current
- Provide a friendly and customer service focused introduction to students as they arrive
- Coordinate flight schedules, correspondence and Real ID manifests from both internal and external agencies
- Reply to general information requests from students with accurate information
Head Basketball Coach - 7th & 8th Grade Boys
Jacksonville City Schools
09.2025 - Current
- Plan, organize, and lead all aspects of the Junior High boys’ basketball program, including practices, game strategies, and player development.
- Teach fundamental basketball skills, sportsmanship, teamwork, and discipline in alignment with school and district values.
- Managed game-day logistics, including equipment setup, uniforms, transportation coordination, and communication with referees and opposing teams.
- Monitor academic performance and behavior of student-athletes to ensure eligibility and personal growth.
- Foster a positive team culture, emphasizing effort, accountability, and respect for others.
- Collaborate with school administration, athletic director, and fellow coaches to coordinate schedules and share resources.
Electronics Technician
Anniston Army Depot (ANAD)
03.2023 - 09.2025
- Followed 6S principles (Sort, Set in order, Shine, Standardize, Sustain), promoting efficiency and a culture of safety.
- Received and assembled components to build fully mission-capable kits.
- Processed and disposed of hazardous waste in compliance with safety protocols and training.
Internship, Event Operations
Jax State University
05.2025 - 08.2025
- Supported the coordination and execution of athletic events, including the AHSAA Baseball State Championships, ensuring smooth operations and positive experiences for teams, officials, and spectators.
- Collaborated with staff to manage logistics such as scheduling, equipment distribution, and event signage.
- Gained hands-on experience in sports event planning, customer service, and team communication in a fast-paced environment.
Stadium Operations
SEC Baseball Tournament
05.2025 - 05.2025
- Issued and verified credentials and access passes to regulate access to restricted areas, including team zones, media suites, and VIP sections.
- Provided high-level customer service, assisting guests with directions, schedules, and general event information.
- Supported tournament operations by helping coordinate guest flow, managing lines, and responding to patron needs promptly.
Internship, Athletic Operations
Jax State University
01.2025 - 05.2025
- Provided operational support to the Coordinator of Athletic Operations, contributing to adherence with NCAA compliance standards in day-to-day activities.
- Assisted in scheduling and organizing game officials, event staff, and volunteers for athletic competitions.
- Managed the DVSports Replay system, providing officials with timely and accurate video review support during all replay situations.
- Served as the Time Out Coordinator (TOC), managing communication with sports media during all media timeouts to ensure officials received accurate start times.
Game Day Operations
C-USA Basketball Tournament - Knight Eady
03.2025 - 03.2025
- Distributed mid-game statistics to CBS Sports Network and other media personnel during all media timeouts.
- Distributed and verified media credentials at event access points, ensuring smooth entry for authorized personnel.
- Worked closely with event staff to coordinate arrival and setup for team transportation, pep bands, and student support sections.
Intern/Practicum Student
Spring Garden Athletics
09.2024 - 01.2025
- Conducted player performance analysis to assist in strategy development.
- Supported coaching staff with implementation of training circuits and skill drills.
AAU Coach & Player Development
Champions Sports Academy
03.2023 - 08.2024
- Designed and implemented training programs for athletes across skill levels.
- Fostered leadership, accountability, and team cohesion among athletes.
Education
B.S. - Sport Management: Sport Administration
Liberty University
Lynchburg, Va08.2025
Skills
- Event Planning & Coordination
- Venue Management
- Facility Operations
- Athletic Operations Management
- Administrative Support
- NCAA Compliance & Regulations
- Logistics & Scheduling
- Travel Planning
- Event Marketing & Promotion
- Public Speaking & Communication
- Equipment Inventory
- Resource Management
Certification
- CPR / AED / First Aid
Timeline
Customer Service Specialist
AFC Development-FEMA
09.2025 - Current
Head Basketball Coach - 7th & 8th Grade Boys
Jacksonville City Schools
09.2025 - Current
Internship, Event Operations
Jax State University
05.2025 - 08.2025
Stadium Operations
SEC Baseball Tournament
05.2025 - 05.2025
Game Day Operations
C-USA Basketball Tournament - Knight Eady
03.2025 - 03.2025
Internship, Athletic Operations
Jax State University
01.2025 - 05.2025
Intern/Practicum Student
Spring Garden Athletics
09.2024 - 01.2025
Electronics Technician
Anniston Army Depot (ANAD)
03.2023 - 09.2025
AAU Coach & Player Development
Champions Sports Academy
03.2023 - 08.2024
B.S. - Sport Management: Sport Administration
Liberty University
Military Service
United States Navy | March 2019 – May 2022
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