Enthusiastic Administrative Assistant who is a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Jessica Goodson
Administrative Assistant
Warrior,AL
Summary
Overview
21
years of professional experience
Work History
Rising Tide Homes
Collections Agent - Maintenance Coordinator
02.2023 - Current
Job overview
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Reached out to approximately 30 account holders daily.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
American Tire Distributors
Distribution center support coordinator
10.2021 - 01.2023
Job overview
- Successfully collected/ processed over $36k within 60-day window, kept collections down at $0 for 4 months, daily check in with drivers.
- Anticipated and resolved transportation issues by working in conjunction with carriers, shipping handlers and distribution and logistics groups.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Immediately addressed logistical issues and applied remediation techniques.
5 Star Tire
Assistant Shop Manager
08.2018 - 11.2020
Job overview
- Offered support in pulling tires for customers as needed.
- Composed customers work orders/ estimates for vehicle from minor to major repairs.
- Marketed used tire inventory on Facebook marketplace and craigslist.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Computed new business insurance saving 15% from previous company
- Developed strong relationships with customers to ensure their return.
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
LBYD, Inc
Receptionist
07.2005 - 05.2007
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Halcomb & Wertheim, P.C
File Clerk/Receptionist
09.2002 - 07.2005
Job overview
- Scanning old & new collection accounts, Data entry of new accounts, managed incoming calls and routed specific calls as necessary, purge closed / settled accounts quarterly, managed monthly remittance reports, ordered all office supplies, and collected walk in payments along with assisted in applying mail payments to accounts.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
Education
Gardendale High SchoolGardendale, AL
High school diploma from General Studies
University Overview
Lawson State Community CollegeBirmingham, Bessemer, AL
Associate of Applied Science from Dental Assisting
08.2008
University Overview
Skills
- Time Management
- Account Compliance Reviews
- Billing and Collections Best Practices
- AR Aging Reports
- Bank Reconciliation
- Monthly Reconciliations
- Accounts Payable and Accounts Receivable
- Billing Procedures
Availability
See my work availability
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Quote
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Timeline
Collections Agent - Maintenance Coordinator
Rising Tide Homes
02.2023 - Current
Distribution center support coordinator
American Tire Distributors
10.2021 - 01.2023
Assistant Shop Manager
5 Star Tire
08.2018 - 11.2020
Receptionist
LBYD, Inc
07.2005 - 05.2007
File Clerk/Receptionist
Halcomb & Wertheim, P.C
09.2002 - 07.2005
Gardendale High School
High school diploma from General Studies
Lawson State Community College
Associate of Applied Science from Dental Assisting