Jessica Gore
Benton,KY
Summary
Driven professional with a background in healthcare and customer service, exemplified by efficient workflow and exceptional client relations at Marshall County Hospital. Skilled in insurance verification and patient registration, with a proven track record of enhancing customer satisfaction and streamlining admission processes. Demonstrates excellent organization and time management abilities, contributing to a positive and results-driven work environment.
Overview
12
12
years of professional experience
Work History
Admissions Clerk
Marshall County Hospital
09.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system.
- Assisted in patient admission process based on federal and state laws.
- Contributed to a positive image by maintaining professional demeanor and accurate information.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
Assistant Manager
Off The Hoof
01.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Customer Service Representative
Fivestar FoodMart
03.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Manager
Kountry Kastle
02.2012 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Reduced food waste with strategic menu planning and inventory control techniques.
Education
High School Diploma -
Marshall County High School
Benton, KY05.2013
Skills
- Goal-Oriented
- Strong Organization
- Healthcare experience
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Efficient workflow
- Good bedside manner
- Client Relations
- Organization and Time Management
- Cash Handling
- Medical Terminology
Timeline
Admissions Clerk
Marshall County Hospital
09.2023 - Current
Assistant Manager
Off The Hoof
01.2023 - 09.2023
Customer Service Representative
Fivestar FoodMart
03.2020 - 01.2023
Manager
Kountry Kastle
02.2012 - 03.2020
High School Diploma -
Marshall County High School
Similar Profiles
Jessica NicholsJessica Nichols
Medical Laboratory Scientist at Marshall County HospitalMedical Laboratory Scientist at Marshall County Hospital
Cheyanna HaleyCheyanna Haley
Instructional Assistant at Marshall County SchoolInstructional Assistant at Marshall County School
Ryan WeldonRyan Weldon
Elementary Music Teacher at Marshall County Public SchoolsElementary Music Teacher at Marshall County Public Schools