Joana Medina
San Antonio,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Clerk
San Antonio Behavioral Hospital
10.2019 - 05.2024
- Interviews incoming patient or representative and enters information required for admission into hospital database: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill
- Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges
- Escorts patient or arranges for escort to assigned room or ward
- Enters patient admitting information into hospital database and routes printed copy to designated department
- Obtains signed statement from patient to protect hospital's interests
- May compile data for occupancy and census records
- May store patient's valuables
- May receive payments on account
Sales Representative
Spectrum
10.2020 - 12.2021
- Serves customers by selling products and services and meeting customer needs
- Services existing accounts and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets
- Greets potential customers, listens to their needs and problems, and steers them toward products and services that can help them to address their needs
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Recommends changes in products, services, and policies by evaluating results and competitive developments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional societies.
Server
IHOP
05.2014 - 03.2020
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Inform customers about the daily specials
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Deliver checks and collect bill payments
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests.
Education
High School Diploma -
Holmes High School
San Antonio, TX05.2002
Skills
- Bilingual
- Customer service
- Communication skills
- Time management
- Documentation review
- Goal-Oriented
- HIPAA Compliance
- Data Entry
- CPR Certified
- Strong Organization
- Microsoft Office
- Insurance Verification
- Compliance knowledge
- Appointment Scheduling
- Medical admissions processes
- Application processing
- Sales experience
- Client Relations
- Records Maintenance
- Rapport Building
Certification
- CPR certified
- SAMA certified
- SafeServ Food Handlers certification
References
Upon Request
Timeline
Sales Representative
Spectrum
10.2020 - 12.2021
Admissions Clerk
San Antonio Behavioral Hospital
10.2019 - 05.2024
Server
IHOP
05.2014 - 03.2020
High School Diploma -
Holmes High School