Ivonne Mendoza
Clovis,NM
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Dental Admissions Clerk
La Casa Family Health Center
Clovis, NM
09.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction levels.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Confirmed appointments for dental and some medical, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and collected co-payments or balances when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Coordinated communication between patients and dental staff, enhancing service efficiency.
- Maintained accurate patient records using electronic health record systems.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Secretary/Bookkeeper/Clerk
Emerson Elementary School
Albuquerque
08.2024 - 11.2024
- Responsible for maintaining accurate financial records for the school, including processing invoices, receipts, and payments.
- Assisted with payroll processing and budget management for the school.
- Managed student and staff records, including attendance and personal information.
- Used computer software and office equipment to perform daily tasks efficiently and accurately.
- Communicated effectively with parents, students, and staff to provide excellent customer service.
Dental Assistant
Valler Dental & Braces
Albuquerque
09.2021 - 09.2022
- Assisting the dentist in various dental procedures including cleanings, fillings, and extractions.
- Taking and developing dental x-rays.
- Sterilizing and preparing dental instruments and equipment.
- Performing administrative tasks such as scheduling appointments and maintaining records.
- Providing support and comfort to patients during dental procedures.
- Following infection control procedures and maintaining a clean and organized workspace.
Front desk receptionist
Family Smiles
Albuquerque
01.2019 - 10.2020
- Greet and welcome guests as they arrive at the front desk.
- Answer phone calls and direct them to the appropriate staff members.
- Manage and update appointment scheduling for clients.
- Receive and distribute mail and packages.
- Assist with administrative tasks such as filing, copying, and document organization.
- Maintain cleanliness and organization of the front desk area.
- Provide information to guests about the facility and services offered.
- Handle customer inquiries and resolve issues in a professional manner.
Cashier
Taco Bell
Albuquerque
02.2014 - 12.2018
- Accurately process customer purchases in a fast-paced retail environment.
- Provide exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
- Maintain a clean and organized checkout area, including restocking shelves and bagging purchases.
- Handle cash, credit, and debit transactions with precision and efficiency.
- Assist with inventory management, including receiving and stocking merchandise as needed.
- Maintain a positive attitude and professional demeanor at all times to create a positive shopping experience for customers.
Education
Dental Assistant Certificate -
PIMA Medical Institute
Albuquerque07.2021
High School Diploma - undefined
Penn Foster High School
Albuquerque06.2020
Skills
- Bilingual
- Communication
- Data Entry
- Payment, Billing
- Confidentiality
- Data verification
- Multitasking
- Customer Service
- Computer
- Payroll Processing
- Goal oriented
- Patient registration
- Insurance verification
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Admissions Clerk
La Casa Family Health Center
09.2025 - Current
Secretary/Bookkeeper/Clerk
Emerson Elementary School
08.2024 - 11.2024
Dental Assistant
Valler Dental & Braces
09.2021 - 09.2022
Front desk receptionist
Family Smiles
01.2019 - 10.2020
Cashier
Taco Bell
02.2014 - 12.2018
High School Diploma - undefined
Penn Foster High School
Dental Assistant Certificate -
PIMA Medical Institute