Yulissa Hernandez
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Dental Clerk
UIC College of Dentistry
Chicago, Illinois
10.2024 - Current
- Welcomed patients and ensured a positive experience at the front desk.
- Coordinated insurance verification.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Security Officer
Monterrey Security
Chicago, IL
05.2019 - 10.2024
- Monitored premises to ensure safety and security of staff and visitors.
- Access Control, Checking tickets and IDs at entry points.
- Crowd Management, Ensuring that crowds are orderly and safe.
- Monitoring, Observing behavior and identifying potential risks.
- Emergency Response, Acting quickly in case of emergencies or incidents.
- Communication, Coordinating with event staff and law enforcement.
- Incident Reporting, Documenting any security-related issues.
- Ensuring that only authorized personnel and patients enter the clinic.
- Regularly walking through the facility to deter and respond to any suspicious activity.
- Being prepared to handle emergencies, such as medical incidents or security threats. Calling paramedics or police.
- Addressing any disputes or disturbances among patients or visitors peacefully.
- Assisted patients to their appointments.
Sales Associate
Miniso
Chicago, IL
07.2023 - 01.2024
- Assisted customers with product selection and provided exceptional service.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
Education
Some College (No Degree) - Business Administration
National Louis University
Chicago, ILSkills
- Bilingual
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Team collaboration
- High level of integrity
- Detail-oriented
- Active listening
Timeline
Dental Clerk
UIC College of Dentistry
10.2024 - Current
Sales Associate
Miniso
07.2023 - 01.2024
Security Officer
Monterrey Security
05.2019 - 10.2024
Some College (No Degree) - Business Administration
National Louis University