Wendy Vega
Rexburg,ID
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admissions Clerk
Community Care West Side
Idaho Falls, ID
08/14/23 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence. Signed for packages, recorded deliveries and distributed to personnel.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments and maintained and updated appointment calendars.
- Processed incoming payments from insurance companies, patients, and other third parties.
- Created, maintained, and updated accurate patient accounts for billing purposes.
- Verified accuracy of billing information prior to submitting claims to insurance companies.
- Assisted with resolving any discrepancies regarding payment amounts or denials.
- Collaborated with clinical staff members on code assignments when necessary.
- Utilized various software systems for data entry and retrieval of patient information.
- Documented all changes made to patient accounts due to coding updates or corrections.
- Tracked payments from insurance companies using spreadsheets or other tracking tools.
- Assisted customers with questions about their bills or charges associated with services rendered.
- Performed insurance verification, pre-certification and pre-authorization.
Instructor
Paul Mitchell The School Rexburg
Rexburg, ID
03.2022 - 02.2023
- Established objectives for lessons, modules and projects.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Upheld cleaning protocols to maintain safe environment.
- Kept classroom neat and orderly to reduce safety impediments.
- Implemented instructional materials and curriculum to meet specific program needs.
- Utilized syllabi to inform students of course requirements, evaluation procedures and attendance requirements.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Maintained accurate records to comply with federal, state and local standards.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Recorded daily attendance to maintain accurate and complete records.
- Worked as team member on complex academic projects.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Offered tutoring support in various subjects to assist with academic needs of other students.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Paraprofessional Aide/ESP Language Aide
Henry's Fork Elementary
St. Anthony , ID
08.2015 - 06.2016
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Instructed students on usage and care of equipment to prevent injuries.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Supplied one-on-one attention to each student during group activities.
- Supported students throughout academic instruction and assignments.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Waitress/Shift Manager
5.11 Main
Ashton, ID
07.2010 - 05.2016
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Helped employees accomplish tasks during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
Sally's Beauty Supply
Rexburg, ID
03.2014 - 09.2014
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Esthetics & Cosmetology License - Cosmetology
Paul Mitchell The School Rexburg
Rexburg, ID09.2014
High School Diploma -
North Fremont Highschool
Ashton, ID05.2013
Skills
- Detailed Instruction
- Conflict Resolution
- Relationship Building
- Customer Support
- Upbeat and Positive Personality
- Translation and Interpretation Services
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Service
- Bilingual Spanish and English
- Team-Oriented and Cooperative
- Microsoft Office
- Appointment Scheduling
- Computer Literacy
- Records Maintenance
- Patient Registration
- Confidentiality
- Database Management
- Medical terminology proficiency
- Data Verification
- Understanding of insurance options
- Experience in medical admissions
- Payment posting
- Insurance Verification
- Claims Processing
- Revenue Cycle Management
- HIPAA Compliance
- Financial Documentation
- Debt management
- Billing Data Verification
Languages
Spanish
English
Certification
- BLS Certified
References
References available upon request.
Timeline
Instructor
Paul Mitchell The School Rexburg
03.2022 - 02.2023
Paraprofessional Aide/ESP Language Aide
Henry's Fork Elementary
08.2015 - 06.2016
Customer Service Representative
Sally's Beauty Supply
03.2014 - 09.2014
Waitress/Shift Manager
5.11 Main
07.2010 - 05.2016
Admissions Clerk
Community Care West Side
08/14/23 - Current
Esthetics & Cosmetology License - Cosmetology
Paul Mitchell The School Rexburg
High School Diploma -
North Fremont Highschool
- BLS Certified
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