Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Barista
Feng Cha
06.2023 - 07.2024
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Made and served 30+ brand-specific café beverages by memory with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bakery Worker
Crumbl Cookies
01.2022 - 06.2023
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Collected 100 + payments a day accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Kept track of the constantly changing menu of 6+ types of baked products
Education
High School Diploma -
Coppell High School
Coppell, TX
06.2024
Skills
Customer Service
Attention to Detail
Interpersonal Skills
Adaptability
Food safety
Team collaboration
Traits And Accomplishments
Crumbl Cookies - Was the first employee awarded employee of the month since the store opened, and was one of the very few employees to earn a raise
Feng Cha - Received a raise as reward for knowing all the store material from memory and providing exceptional customer service. Was commissioned to paint 4 18x32in canvases for the store and received $400.
Received several State and Regional Art Awards in the years 2023-2024 for paintings submitted in competitions
Was able to compete on a Regional level in Track and Field