JESSICA GOSSE
LAMONT,UNITED STATES
Summary
Dedicated customer service professional with over 10 years of experience in fast-paced environments. Proven ability to maintain safe, clean, and welcoming workspaces. Experienced in retail and food service, with a background in pet care. Recognized for strong work ethic, reliability, and leadership. Demonstrates a strong proficiency in time management, inventory management, and problem-solving, ensuring compliance with safety protocols and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
CASHIER/FOOD SERVER
Par Pacific Holdings
Lewiston, ID
10.2023 - Current
- Deliver exceptional customer service while managing cash transactions and food service operations, maintaining high standards of quality and cleanliness
- Process orders accurately and efficiently, handle multiple customer requests simultaneously, and ensure compliance with food safety protocols
- Create welcoming environment for diverse customers, resolve concerns professionally, and maintain organized workspace during peak hours
- Earned two raises and received a $50 gift card for exceeding performance expectations
SERVER/COOK
Shari's
Lewiston, ID
03.2008 - 12.2014
- Managed dual server and cook responsibilities, streamlined kitchen-to-service workflow, and reduced order processing time while maintaining quality standards.
- Coordinated food preparation and service timing, ensuring compliance with health regulations while delivering exceptional customer satisfaction.
- Implemented efficient table management system, balanced multiple priorities, and maintained consistent service excellence during peak hours.
- Trained new staff members, resolved customer concerns promptly, and contributed to positive dining atmosphere through attentive service.
- Optimized kitchen operations by integrating server and cook duties, leading to enhanced service flow and reduced wait times while exceeding quality benchmarks.
- Developed and executed precise food timing protocols, synchronizing kitchen production with front-of-house service to maximize customer satisfaction.
SALES ASSOCIATE, PET DEPARTMENT
Walmart
Lewiston, ID
01.2006 - 01.2008
- Drove sales performance through customer engagement and product knowledge, maintaining organized store displays and resolving customer concerns promptly. .
- Assisted customers with pet care questions and product recommendations, processed transactions accurately, and collaborated with team members to ensure excellent service
- Managed inventory counts, restocked merchandise efficiently, and maintained pristine store appearance while adhering to company standards
- Built strong relationships with customers and colleagues, contributed to team sales targets, and participated in store promotional activities
- Implemented creative solutions for product displays, enhanced customer experience through personalized service, and adapted to peak shopping periods
- Supported customers with animal-related purchases and service needs
Education
HIGH SCHOOL DIPLOMA -
Lewiston High School
06.2007
Skills
- Time Management (Experienced)
- Inventory Management (Experienced)
- Problem Solving (Experienced)
- Food Safety Compliance (Expert)
- Customer Relationship Management (Experienced)
- Team Leadership (Skillful)
Timeline
CASHIER/FOOD SERVER
Par Pacific Holdings
10.2023 - Current
SERVER/COOK
Shari's
03.2008 - 12.2014
SALES ASSOCIATE, PET DEPARTMENT
Walmart
01.2006 - 01.2008
HIGH SCHOOL DIPLOMA -
Lewiston High School