Jessica Gould
Winona,MN
Summary
Detail-oriented Clinical Assistant with expertise in coordinating patient appointments and managing medical records. Demonstrated ability to improve patient satisfaction by addressing inquiries with professionalism and compassion.
Overview
11
11
years of professional experience
Work History
Clinical Assistant
Winona Health
Winona, MN
03.2024 - 03.2026
- Assisted in patient intake and documentation, ensuring accurate record-keeping and compliance with health regulations.
- Coordinated patient scheduling, optimizing appointment flow, and reducing wait times for enhanced patient experience.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed the physician's calendar and scheduled patient appointments by telephone and in person.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for clinical team members.
- Worked on prior authorization for medications.
Sales Associate
Green Thumb Artistry
Winona, MN
09.2021 - 03.2024
- Assisted customers with product selection and provided tailored recommendations.
- Managed inventory levels and ensured timely restocking of merchandise.
- Developed product displays to enhance visual appeal and drive sales.
- Collaborated with team members to improve customer service processes.
- Resolved customer inquiries and complaints effectively, improving satisfaction rates.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in complicated, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- I'm able to engage in friendly conversation with customer to uncover in.
- I have listened to customer needs and desires to identify and recommend the best products.
- Prioritized helping customers over completing other routine tasks in the store.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Assistant Pre-School Teacher
Central Lutheran Church Child Care Center
Winona, MN
11.2014 - 09.2021
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supported children's social and emotional development through guided play activities.
- Maintained a safe, clean, and organized classroom environment conducive to learning.
- Collaborated with staff to create engaging and educational experiences for diverse learners.
- Fostered positive relationships with children, promoting inclusivity and respect among peers.
- Implemented classroom management techniques to enhance student behavior and engagement.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Maintained a tidy and clean classroom consistent with safety and health standards.
- Assisted the teacher wcreative program suitable for preschool children.
- Developed innovative activities to engage young children in learning process.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Incorporated music, art and literature into curriculum.
- Modeled positive behavior and communication skills for students.
Education
Certificate - Medical Assistant
Western Techincal College
La Crosse, WI04-2026
GED -
Winona Senior High School
Winona, MN06-1999
Skills
- Appointment scheduling
- Telephone etiquette
- Clinical support
- Adaptability in healthcare settings
- Electronic health records
- Patient scheduling
- Patient histories
- Patient confidentiality
- Verbal and written communication
- Knowledgeable in Microsoft Windows
- Insurance verification
- HIPAA compliance
- Customer service
- Maintaining confidentiality
- Compassionate
- CPR
- Medical terminology knowledge
- Adaptable
- First aid
Timeline
Clinical Assistant
Winona Health
03.2024 - 03.2026
Sales Associate
Green Thumb Artistry
09.2021 - 03.2024
Assistant Pre-School Teacher
Central Lutheran Church Child Care Center
11.2014 - 09.2021
Certificate - Medical Assistant
Western Techincal College
GED -
Winona Senior High School