Jessica Graham
Virginia Beach,VA
Summary
Enthusiastic and driven Optician with extensive sales, customer service and administrative experience. Adept at teaching patients about proper use and care of corrective lenses, as well as coordinating paperwork and updating permanent files. Currently ABO certified and looking to obtain a Virginia Optician license. Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fitting. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Optician
Gontarek Eye Care, Optometrists
08.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Optician
Target Optical
03.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Apprentice Optician
Sam's Club
04.2021 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Repaired and adjusted frames to meet customer needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Merchandise Associate
Sam's Club
10.2020 - Current
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Placed prices and descriptive signage to enhance displays and promote items.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Transported and positioned floor displays with pallet jacks.
Customer Service Associate
Sam's Club
07.2017 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate
Kmart
08.2015 - 07.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Science - Optics
Norfolk Technical Center
Norfolk, VA06-2023
Associate of Science -
Tidewater Community College
05.2016
Skills
- Reading and filling prescriptions
- Insurance experience
- Glasses repair
- Frames adjustment
- Leadership
- Relationship building
- Optical dispensing
- Insurance billing
Certification
- National Opticianry Competency Examination (NOCE) - American Board of Opticianry (ABO).
Timeline
Optician
Gontarek Eye Care, Optometrists
08.2024 - Current
Optician
Target Optical
03.2022 - 05.2024
Apprentice Optician
Sam's Club
04.2021 - Current
Merchandise Associate
Sam's Club
10.2020 - Current
Customer Service Associate
Sam's Club
07.2017 - 10.2020
Customer Service Associate
Kmart
08.2015 - 07.2017
Associate of Science - Optics
Norfolk Technical Center
Associate of Science -
Tidewater Community College
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