Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Graves

Auburn Hills,MI

Summary

Veterinary medicine professional transitioning to mortgage industry, leveraging detail-oriented mindset and client-focused communication skills. Proven ability to build trust with clients and manage sensitive information in complex regulatory environments. Strong adaptability and analytical skills, dedicated to guiding individuals and families through the home loan process. Passion for service drives commitment to excellence in new challenges.

Overview

8
8
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
Waterford, MI
01.2025 - Current
  • Assisted veterinarians during examinations and procedures to ensure efficient patient care.
  • Maintained clean, organized treatment areas to promote optimal health outcomes.
  • Administered medications and vaccinations as per veterinarian instructions.
  • Handled scheduling and record management to streamline administrative processes.
  • Educated clients on effective pet care practices and preventive health measures.
  • Collected urine, blood, and fecal samples for laboratory analysis.
  • Restraint of animals during procedures using appropriate techniques based on size and temperament.
  • Performed claw clipping and dental polishing to uphold hygiene standards.

Operations Specialist

United Wholesale Mortgage
Pontiac, MI
09.2023 - 11.2024
  • Collaborated with underwriters to resolve issues related to loan applications.
  • Maintained detailed records of communications and documentation throughout mortgage processing cycle.
  • Verified accuracy of loan documentation, resolving discrepancies and missing information.
  • Processed mortgage applications in a timely manner, ensuring compliance with policies and regulations.
  • Communicated with borrowers and lenders to gather necessary information and provide updates.
  • Assisted in preparing closing documents by coordinating with title companies and attorneys.
  • Delivered prompt customer service, addressing inquiries from borrowers regarding application status.

Warehouse Associate

Amazon Warehouse
Pontiac, MI
01.2022 - 08.2023
  • Organized and maintained inventory according to company standards.
  • Picked and packed orders for shipment with accurate labeling and documentation.
  • Collaborated with team members to achieve daily task completion efficiently.
  • Maintained a clean work area, promoting safety and operational efficiency.

Veterinary Technician

Airport Veterinary Hospital
Waterford, MI
08.2019 - 08.2021
  • Supported veterinarians in medical procedures, including medication administration, X-ray imaging, and lab testing.
  • Monitored vital signs to ensure animal comfort during examinations and treatments.
  • Maintained precise medical records, documenting diagnoses, treatments, and progress notes for each patient.
  • Prepared surgical equipment and assisted in surgeries while ensuring sterility and proper instrument handling.

Veterinary Assistant

Animal Clinic of Sterling Heights
Sterling Heights, MI
01.2019 - 08.2019
  • Assisted veterinarians with medical procedures, including medication administration and X-ray imaging.
  • Provided compassionate care by monitoring animal health and ensuring comfort.
  • Prepared examination and surgical areas through equipment sterilization and supply organization.
  • Efficiently handled patient admissions and discharges, updating records accurately.
  • Aided in animal restraint during examinations to ensure safety of all parties involved.
  • Administered vaccinations following veterinarian instructions, maintaining precise immunization records.
  • Performed routine laboratory tests on blood and urine samples to support diagnosis.
  • Educated pet owners on nutrition, medication techniques, and post-operative care.

Administrative Assistant

All About Animals Rescue
Auburn Hills, MI
09.2017 - 01.2019
  • Managed executive calendars, scheduling appointments, meetings, and travel arrangements efficiently.
  • Anticipated office supply needs, maintaining inventory and placing timely orders.
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries.
  • Developed efficient filing systems for both electronic and physical documents to ensure accessibility.
  • Served as primary point of contact for visitors, greeting them professionally and meeting their needs.

Education

Associate's degree - Science

Oakland Community College
Waterford, MI
06.2017

Skills

  • Animal care and surgical assistance
  • Patient restraint and medication administration
  • Laboratory sample collection
  • Customer relationship management
  • Record keeping and document verification
  • Problem solving and attention to detail
  • Time management and data entry accuracy
  • Microsoft Office proficiency
  • Verbal and written communication
  • Loan application preparation

Timeline

Veterinary Assistant

Banfield Pet Hospital
01.2025 - Current

Operations Specialist

United Wholesale Mortgage
09.2023 - 11.2024

Warehouse Associate

Amazon Warehouse
01.2022 - 08.2023

Veterinary Technician

Airport Veterinary Hospital
08.2019 - 08.2021

Veterinary Assistant

Animal Clinic of Sterling Heights
01.2019 - 08.2019

Administrative Assistant

All About Animals Rescue
09.2017 - 01.2019

Associate's degree - Science

Oakland Community College

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